Strategic Account Executive/Construction Project Manager

Mantis Innovation is a leading facility performance consultant and project delivery engine that delivers smart, sustainable solutions that improve facility performance and unlock operational efficiencies.

We serve over 70% of what a building owner / operator spends on their buildings inside and out, including the building envelope, pavements, mechanical systems, lighting, energy procurement, and technology ecosystem.

Our company delivers custom outcomes for our clients that reduce operating costs, flatten capital spending, reduce carbon emissions, and drive sustainability ambition.

• ARE YOU SOMEONE WHO HAS WORKED THEIR WAY THRU COMMERICIAL PROJECT MANAGEMENT INTO ACCOUNT EXECUTIVE WORK?
• DO YOU HAVE A SOLUTION BASED APPROACH WHEN WORKING WITH CLIENTS?
• IS COMMERICAL ROOFING OR CIVIL ENGINEERING (PAVEMENT, WALLS, ETC) YOUR JAM?

If you said yes to any of these WE WANT TO HEAR FROM YOU!

GENERAL PURPOSE :

The Strategic Account Executive is tasked with growing and strengthening existing client relationships. This position will focus on account retention, growth, networking, and project management responsibilities.

This is a multi-faceted position that encompasses multiple priorities and tasks. You will be the primary point of contact for your existing and newly developed accounts as well as the communication point between your customer, project manager and other internal and external stakeholders.

During a customer project, you will help organize and support the project manager by helping set up and initialize the project and working as the client's main contact working within respective Mantis and client teams to exceed expectations and ensure successful project delivery.

In addition to being a part of the Strategic Account Management side of things, you will also be involved in Project Management.

The Senior Project Manager serves as the primary day-to-day manager for contract / project performance on one or more Mantis projects.

Responsible for high quality / high performance project delivery which meets or exceeds the requirements of the contract agreement between Mantis and the client in a professional, safe, and financially viable manner.

Meets all professional and legal requirements for performing the work assigned.

ESSENTIAL FUNCTIONS :

KEY RESPONSIBILITY : Strategic Account Executive

• Meeting and exceeding the current portfolio of clients' expectations through superior client service, on-time delivery, and a collaborative approach to problem solving.
• Securing repeat business with existing clients to meet and exceed sales goals.
• Actively manage opportunities in Salesforce for accuracy and completeness.
• Partnering with Business Development Managers (Hunters) to close new bookings and transitioning new clients from Business Development Managers to the CSM team.
• Actively preventing retention opportunities from going dormant. Opportunities that are deemed dormant will be returned to the general pool.
• Maintain, develop and expand relationships with existing clients to maintain continuity and grow our revenue and scope of work annually
• Support and organize projects with Project Managers, if applicable, and maintain POC for customer during the entire project
• Achieve or exceed monthly and quarterly Key Performance Indicators (KPI's)
• Become the primary POC for the client, working within their team and ours to exceed expectations and ensure successful project delivery
• Help resolve problems, including invoicing or billing issues, as customer POC
• Interact with internal team members including sales support, marketing, other client success managers, business development managers, project managers, program managers, subject matter experts, and senior management as needed

KEY RESPONSIBILITY : Project Management

• Manage multiple projects at various phases and in various locations, from project identification through design, planning, client approval, and financial closeout.
• Demonstrate full accountability for cradle to grave management of projects.
• Lead project teams consisting of architects, design engineers, general and specialty contractors, property management, operating engineers, environmental consultants, client project management team, client security, and client technology teams.
• Creates and executes project and delivery schedules and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities to members of the project team.
• Manages day-to-day operational aspects of a project and scope.
• Identify upsell opportunities and work with Account Managers to sell.

KEY RESPONSIBILITY : Project Administration

• Works with Project Accountant to ensure appropriate revenue recognition, ensures timely and accurate invoicing, accurate cash and revenue forecasting, and assists with receivables for project if needed.
• Manages project budget.
• Analyzes project profitability, revenue, margins, bill rates and utilization.
• Oversee and prepare accurate project documentation for all phases of project including project set-up form, budgets, schedules, tracking progress, meeting minutes, financial funding requests, and status reports on-time and in accordance with pre-established formats in order to pass all project documentation reviews with client.
• Ensures project documents are complete, current, and stored appropriately.

Preferred / Minimum Requirements

• MINIMUM QUALIFICATIONS : (EXPERIENCE, EDUCATION, CERTIFICATIONS, etc.)
• 6+ years experience in Account Management in construction or civil engineering, including project management for commercial projects.
• Strong basis of knowledge in project scope development, budgeting, scheduling, risk management and contract negotiations is required.
• Proficient with the use of Microsoft Office Suite, project scheduling software, and web-based applications
• Active in industry related professional organizations
• Ability to work with extended project teams including professional and craft employees, remote employees and subcontractors
• PREFERRED QUALIFICATIONS : (EXPERIENCE, EDUCATION, CERTIFICATIONS, etc.)
• BS or higher degree in architecture, engineering, or construction management
• 8+ years of project management experience in all aspects of design and construction including building envelope and roofing related work.
• Current Registered Roof Observer, Registered Roof Consultant and / or LEED accreditation
• Project Management certification
• Six Sigma or Lean experience
• Active Registration as a professional engineer or architect
• COMPETENCIES ( KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THE JOB WELL)
• Commitment to providing value-based client service
• Ability to anticipate client needs and provide best expertise to address needs
• Client focused problem solving skills
• Flexibility to deal with the unexpected
• Understanding of client problems / context, such as need to improve competitiveness
• Can-do approach - pragmatic but enthusiastic
• Ability to develop personal relationships with assigned clients
• Desire and aptitude to assume responsibility for client development
• Participate in and recognized in national / regional client organization associations and in professional circles
• Strong service / support orientation
• Ability to handle customer issues with sensitivity and efficiency
• Ability to handle technical roofing question
• Proven ability to interact effectively at all levels of an organization
• Excellent interpersonal and communication skills, both verbal and written
• Excellent analytical / problem-solving skills
• Works effectively with colleagues and staff by practicing respect for deadlines, collaborative problem solving and honest communication
• Displays empathy and positive regard for others in written, verbal and non-verbal communications.
• Builds trusting relationships acting with integrity, courtesy and responsibility, even in the face of stress or demanding workplace conditions
• Maintains proficiency as needed and approved by attending trainings, reading job-related materials and meeting with others in area of responsibility
• Exceptional organizational skills
• WORKING ENVIRONMENT / PHYSICAL ACTIVITIES
• Travel as required up to 30%
• Work is performed in a non-smoking office setting with exposure to CRTs and UV rays
• Work may be performed with exposure to hot, cold, wet, humid, or windy conditions caused by the weather
• Usual office environment with long periods of sitting, walking, standing, stooping
• Ability to travel as needed (via vehicle, airplane, etc.)
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as email and telephone
• Lifting up to 30 pounds.
• Working extended hours may be required as needed.

This position is a base, plus commission. Commission can land between an additional $15k-35k yearly.

What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees).

Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Don't meet every single requirement? Studies have shown that women and members of historically marginalized communities are less likely to apply to jobs unless they meet every single qualification.

At Mantis we are dedicated to building a diverse, equitable, and inclusive workplace, so if this role has you excited but your past experience doesn't align perfectly with every qualification we encourage you to still apply!

Note : Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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