Visitor Experience Floor Associate

Position : of Openings :

of Openings :

• Greet all visitors with warmth and kindness while effectively communicating exhibition guidelines, ticketing policies, day-of events, and offer guidance.
• Manage lines for the exhibition through strong organizational skills and effective communication with staff and visitors.
• Check in guests and monitor timed entry into exhibitions and program spaces
• Sell daily Museum admission, event tickets, and Memberships; process credit cards and ring up cash.
• Staff coat check, which requires storing, retrieving, and organizing visitor's belongings with care.
• Demonstrate holistic knowledge of the Brooklyn Museum's exhibitions, programming, Membership benefits, events, facilities, and operational changes (all staff members will be given time to become familiar with the Museum).
• Provide directions so visitors can navigate the building with ease
• Scan tickets and work in Coat Check during occasional special events after regular hours of operation (shifts will be assigned on a rotating basis)
• Work on the first Saturday of each month during First Saturdays programming and mandatory quarterly training session
• Attend the Morning Meeting at the beginning of each shift
• Read and absorb information in daily notes
• Hold Interest and Knowledge survey with randomly selected visitors.

Qualifications

A successful candidate will meet many of these requirements, and have the desire and capacity to learn the rest on the job.

• High school diploma or equivalent.
• Experience cash handling and the ability to maintain an organized cash drawer.
• Ability to learn nuanced ticketing policies and effectively communicate them to visitors.
• Ability to provide excellent customer service in a fast paced environment.
• Commitment to the Brooklyn Museum's mission to provide customer service that is welcoming and inclusive to all, regardless of race, color, national origin, sex, religion, or age.
• Ability to work well within a team.
• A positive attitude (we believe positivity is contagious and fosters a collaborative workflow built on kindness and support)
• Ability to lift up to 20 lbs. and work on your feet.
• Ability to implement Museum policies in a manner that is friendly but firm in order to maintain the safety of artwork and visitors.

Preferred skills

• Proficiency in language(s) other than English
• Interest in an arts-related field, and love of art and the Museum

Department : Visitor Experience and Engagement

Reports to : Associate Manager of Visitor Experience

Position type : Part-Time

Salary : $23 hourly

Union status : Union-UAW Local 2110

FLSA status : Non-exempt

Schedule : 15-21 hours per week on average. One weekend day a week is required. The Museum is open 11am-6pm Wednesday-Sunday, and shifts are 10 : 15am-6pm.

Working special events after regular hours of operation is mandatory and will be assigned on a rotating basis. The First Saturday of the month is a required and mandatory shift.

If you have questions about our online application system, get in touch with us at [email protected] .

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