INFORMATION TECHNOLOGY SPECIALIST I

Job Description and Duties

This position is located at the DMV Headquarters in Sacramento.

We are seeking a highly skilled Network Operations Center (NOC) Specialist to join our team. The NOC Specialist will be responsible for monitoring, maintaining, and troubleshooting our network infrastructure to ensure optimal performance and availability.

The ideal candidate will have a strong technical background in networking, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Responsibilities : Monitor network performance and respond to alerts and events in a timely manner.Perform routine maintenance tasks such as software updates, patch management, and configuration changes.

Troubleshoot network issues and escalate to appropriate teams or vendors when necessary.Document all network-related activities, including incidents, changes, and resolutions.

Collaborate with cross-functional teams to implement network improvements and upgrades.Provide technical support and assistance to internal users and external customers.

Stay current with industry trends and technologies to continuously improve network operations.

All eligible applicants may apply. A training and development assignment may be considered. SROA / Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint / Criminal Record Clearance is required before hire.

The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control / Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination / Employment Application (STD.

678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination / Employment Application (STD.

678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD.

678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the .

Working Conditions

Part-time telework available. Telework requires California residency.

The incumbent performs work indoors in a climate-controlled environment under artificial lighting. The incumbent must carry a cell phone and respond to calls after hours to lead multi-disciplinary IT professionals' team(s) in organizing, analyzing, troubleshooting, and resolving IT system problems;

may travel to various DMV locations to provide expertise for IT operations.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities;

however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination / Employment Application (STD.

678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age.

Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and / or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position.

Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification.

Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

California State Civil Service Employee Benefits Summary Benefit Description Additional Information New Employee Benefits Orientation Page

Summary review of benefits available to you as a new State Civil Service employee. State Civil Service Act

Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.

Salaries and Civil Service Pay Scales

Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.

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Review the specifics of represented state employee collective bargaining contracts.

Retirement

Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation.

CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.

401(k) and 457(b) Plans (Savings Plus)

Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit.

This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees.

You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

California State Civil Service Employee Benefits Summary - Specific Benefits Specific Benefits Additional Information

Cash In Lieu of Health and / or Dental Benefits (Cash Option)

Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source.

Common Carrier Travel and Accident Insurance for Excluded Employees Only

Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.

Commute Program

Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

Consolidated Benefits (CoBen)

Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

Death Benefits

Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook.

Planning Ahead Handbook Dental Benefits

Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.

Employee Assistance Program

Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.

866) EAP-4SOC

California State Civil Service Employee Benefits Summary Benefit Description Additional Information

Group Legal Services Insurance

Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs.

Available to eligible employees and their eligible dependents.

Group Long-Term Disability Insurance For Excluded Employees Only

Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.

Health Benefits

Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.

CalPERS Health and Wellness

Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.

Long-Term Care Program

Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.

Part-time, Seasonal, and Temporary Retirement Program

Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.

Reimbursement Accounts

Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses.

You can increase your take home pay and decrease your taxable income.

Third-Party Pre-Tax Parking Reimbursement Account Program

Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.

Vision Benefits

Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses.

An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.