Systems Operations Senior Manager - Technology Problem Management

About this role :

Wells Fargo is seeking an experienced technology manager to lead Technology Problem Management for our most crucial technical services.

Seeking an individual that will collaborate with top technical talent across a broad range of technology, innovating solutions and preventing reoccurring issues.

In this role, you will :

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications :

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 3+ years of Management experience

Desired Qualifications :

• Experience managing enterprise cloud or non-cloud platforms (includes Database, Middleware areas), including upgrades, migrations, or system implementations and automated scripts / tools / libraries.
• Strong technical and operations background supporting large scale platforms / systems.
• Demonstrated hands on abilities on modern platforms - ex. private / public cloud, CaaS / IaaS / PaaS / SaaS platforms / services, etc.
• Ability to improve operations practices by collaborating with product and engineering teams
• Meet SLA and SLOs of Problem Management metrics and improving production stability metrics.
• Used Incident resolution and Agile methods to drive team efficiencies and continual delivery outcomes to stakeholders.
• Thrive in a collaborative environment involving different stakeholders.
• Building diverse teams.
• Ability to listen well and internalize the best ideas from across the global organization while setting a vision that everyone is excited to get behind.

Job Expectations :

• Responsible for overseeing the Enterprise function responsible for the identification, analysis and resolution of Technology Major Incidents for Wells Fargo.
• Lead teams to investigate root causes of incidents and ensure implementation of solutions that ensure risk of reoccurrence is mitigated for entire firm.
• Effectively engage with leaders and experts across the entire spectrum of technical services offered by the firm.
• Collaborate with IT support and development teams and stakeholders to prioritize and resolve problems, manage problem records and develop resiliency strategies that minimize service disruptions.
• Implement and ensure continuous improvement efforts.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$120,400.00 - $287,600.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 11 Nov 2024

11 Nov 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.