The Manager Technology Support Services will be responsible for managing and leading a team of technical support professionals who provide end-user support services to associates at our Mobile, AL and St. Louis, MO locations.
Due to this position's requirements, the manager must work onsite 4 days a week at our Mobile, AL facility with monthly travel to our St.
Louis, MO facility (2 to 3 days at a time).
Key Responsibilities :
- Manage and lead a team of technical support professionals who provide end-user support services to associates at the Mobile and St. Louis locations.
- Develop and implement policies and procedures for end-user support services.
- Ensure that all end-user support services are delivered per established service level agreements (SLAs).
- Develop and maintain relationships with key stakeholders across the organization.
- Manage vendor relationships related to end-user support services.
- Develop and maintain metrics to measure the effectiveness of end-user support services.
- Provide regular reports on the performance of end-user support services to senior management.
- Responsible for End User Device procurement and distribution across the enterprise.
Qualifications :
- Bachelor’s degree in Computer Science or related field or equivalent work experience.
- 5+ years of experience managing technical support teams.
- Excellent customer service skills.
- Experience managing end-user support services in a corporate environment.
- Understanding and application of service management methodologies.
- Understanding of current technologies and best practices in the information technology industry.
- Positive team attitude with ability and desire to help the team continually improve.
- Strong leadership skills.
- Excellent communication skills.
- Monthly travel required.
LI-JC1
LI-Hybrid
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family.
All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
Manager Technology Support Services
Manager Technology Support Services. Manage and lead a team of technical support professionals who provide end-user support services to associates at the Mobile and St. Develop and implement policies and procedures for end-user support services. Ensure that all end-user support services are delivere...
Technology Admin / Desktop Support (End User Services)Gravity IT Resources
As part of the TechOps EUS (End User Services) Team, the position will provide advanced site support for end user-related issues and requests. Apply advanced understanding of technology products and services to assist internal users. The position will be a contact for end users to receive support ev...
Land Development Project Manager / Engineer
Development Project Manager / Engineer. ...
Director Project Management Office - IT
The Director of IT PMO will lead and manage the IT Project Management Office, ensuring the successful delivery of high-priority projects that align with organizational goals. Strong strategic thinking and problem-solving skills, with the ability to align IT initiatives with organizational goals and ...
Operations Manager
Empire Pipe and Supply, a leading distributer of underground utilities, is currently seeking a dynamic and experienced Operations Manager. This pivotal role involves overseeing daily operations to ensure efficiency, accuracy, and exceptional service within our supply chain and customer service opera...
Deputy Project Manager - Design-Build
Michael Baker International is seeking a Deputy Project Manager (Design) to join our Owner's Project Management Team for the I-10 Mobile River Bridge and Bayway project in Mobile, AL. Interacts directly with Michael Baker's Deputy Project Manager (Construction) to ensure seamless cooperation between...
Project Manager
A renowned heavy civil GC operating across the South Eastern United States has the opportunity for a Project Manager to join their ranks. Experience with Heavy civil construction projects - Highways, roads and asphalt projects, etc. Experiencing consecutive growth year upon year they are seeking an ...
Area Operations Manager
The Area Operations Manager (AOM) is a dynamic leadership role responsible for inspiring and guiding our Plant Managers and associates in achieving excellence in day-to-day operations, maintenance, safety, compliance, capital expenditures, and budgeting within a defined area. Area Operations Manager...
Ports & Maritime Program Manager
APTIM, a leading engineering firm with an international presence and a thriving Coastal Engineering practice, is pleased to announce an immediate opening for a Port and Maritime Program Manager. This position will also assist with marketing and business development plans for growing our Ports Infras...
Enviromental Program Manager
W&T offers a competitive total rewards program designed to provide competitive pay, health and financial benefits, and work-life balance. Manage company-wide compliance with federal and state regulatory programs (, SPCC, RCRA, SARA, RMP/PSM, etc. ...