Raines Co. - Your Future is Now
Position Summary : The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in / out, and reserving rooms.
We offer Medical / Dental / Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.
Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
- Assisting guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Qualifications
- High school diploma, GED or equivalent
- Experience in customer service, forward-facing, or other guest related positions
- Proficient in Microsoft Office or similar computer applications
- Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
- Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
- Must speak English fluently.
- Must have excellent written and oral communication skills.
- Problem solving, reasoning, and ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Front Desk Agent
Ability to stand and move throughout front office and continuously perform essential job functions. ...
Front Desk Agent
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they ...
Front Desk Agent Overnight (Part-Time)
Sell rooms in accordance with Front Desk sales strategies. Maintains clean and excellent condition of Front Desk area. Maintains proper stock of all supplies in Front Office. ...
Front Desk Agent
Hilton Brand experience is required for Front Desk. ...
Front Desk Agent
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel a...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Front Desk Agent
As a Front Desk Ambassador at Renaissance, you are one of the first points of contact for our guests, setting the tone for their stay. ...
Front Desk Agent
As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day. As a Front Desk Agent, you will: . ...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...