Assistant General Manager
Duties / Responsibilities :
- Assists General Manager in assigning duties to department heads and provides resources for each department to achieve the operation's goals.
- Assists General Manager in utilizing training resources and standard operating procedures to effectively lead the resort.
- Assist General Manager in reviewing department head / managers' performances and conducts disciplinary actions as necessary.
- To the extent that issues cannot be handled by the department heads / managers, receives and resolves, or assist in resolving guest complaints, and employee issues.
- Inspects resort for cleanliness and appearance and ensures that below-standard items are promptly addressed.
- Assists General Manager in preparing annual budgets consistent with the expectations set forth by Ownership.
- Assists General Manager in reviewing monthly financial statements and makes necessary operational changes to adhere to budgetary guidelines.
- Assists General Manager in preparing and submitting all required paperwork timely and accurately.
- Assists General Manager in providing management for any department in the absence of the department head / manager.
- Join local industry-affiliated organizations that may be beneficial to the property or the company as a whole.
- Perform any other duties that may be required to ensure proper property operations or budget adherence.
- Assists in reviewing purchases made at the resort to ensure SOP adherence and budgetary guidelines are being followed.
- In the absence of General Manager, will assume all General Manager duties.
Education and Experience :
- This position will require at least one experience in hotel / resort operations at a property of similar size and / or quality.
- This position requires at least a High School diploma or GED.
- Special consideration will be given to those individuals with an industry-related degree.
- Must possess a valid drivers license.
Supervisory Responsibilities :
Supervisor to all Departmental employees and Managers
Physical Requirements :
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 15 pounds at times.
- Unpredictable hours, and ability to work long hours including weekends and some evenings
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