In this role, the Field Service Engineer provides field service support to customers and utilizes their installation, maintenance and troubleshooting skills at customer sites.
The Field Service Engineer will provide product / technical training to our customers and verify the operational performance of the product, which will contribute to customer's satisfaction and overall team's success.
Responsibilities :
- Positively influences customer satisfaction through the installation, support, and conduct training on site
- Uses enhanced troubleshooting skills to resolve customer issues.
- Works per the Service Manager's schedule and must be available to be on-call and respond to customer emergencies.
- Stays current on technical knowledge through participation on training programs, reading technical bulletins from Marposs databases, or other means available.
- Provide timely, detailed, and accurate reports on service work performed and expenses.
- Extensive travel in Michigan and Midwest area to support customers
Skills & Experience :
- Associates' degree in engineering (electrical, mechanical, mechatronics)
- Must be able to read engineering drawings (electrical and mechanical)
- Knowledge of PC software and hardware capabilities
- Mechanical aptitude and solid math skills
- Use of equipment such as micrometers, calipers, digital voltmeters, test units, software programming, mechanical test fixtures and assorted hand and power tools.
- Provide excellent customer service
- Exceptional organizational skills
- Good Driving Record
Benefits
- 401k Match
- Company Car
- Vacation
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
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