Collections Specialist

Job Description

Job Description

Salary : $45,000-$56,000 depending on Education and Experience

Who We Are :

University of Advancing Technology (UAT) is an elite intimate private college in Tempe, AZ focused on educating students in advancing technology who desire to innovate in the areas of emerging technology disciplines including Advancing Computer Science, Information Security, Game and New Media technologies.

Living on campus, students are surrounded by a true living-learning technology environment that incubates their ideas into innovations that students can patent and take to market.

Students must create an innovation project to graduate.

We are an entrepreneurial, results-oriented company recognized for delivering high standards of innovation and service. As an organization designed to change the lives of some of the brightest young minds, we rely on the excellence of every member of our family to continuously exceed our own standards and our students’ expectations.

The Role :

The Collections Specialist will play a crucial role in managing the university's accounts receivable by ensuring timely collection of outstanding student balances, responding to payment inquiries, and assisting in the resolution of delinquent accounts.

This position requires a detail-oriented professional with strong communication skills and a dedication to maintain positive relationships with students, staff, and third-party agencies.

Responsibilities :

• Monitor and manage a portfolio of student accounts, ensuring the timely collection of payments and adherence to payment schedules.
• Contact students and other account holders via phone, email, and written communication to resolve delinquent balances.
• Collaborate with financial aid, student services, and other departments to resolve account discrepancies and facilitate payment arrangements.
• Assist in preparing and sending collection letters, payment reminders, and other necessary documentation.
• Process payments and set up payment plan for students and other account holders.
• Maintain accurate records of account status, payment history, and communication with students or third-party agencies.
• Provide excellent customer service by addressing account-related inquires, concerns, and disputes in a professional and courteous manner.
• Generate regular reports on account status, collection activity, and outstanding balances for management review.

Who You Are :

• Bachelor's degree required
• Preferred 2 years of experience in accounts receivable, collections, or related financial services field; experience in an educational setting is a plus
• You’re fast, fun, smart, and friendly
• You’re motivated and quitting is not in your vocabulary
• You’re innovative, resourceful, and a fearless problem solver
• You’re a Master of Communication and collaboration
• You’re on a mission to surpass customer expectations
• You’re passionate about helping people achieve their goals

Important Notes :

This is not a remote position; candidates must be willing and able to work in-person at the Tempe, AZ campus.

Will consider part-time, 3 / 4 time, or full-time candidates

Salary and Benefits :

$45,000-$56,000 / annually (depending on education and experience)

Summary of Full-Time Employee Benefits :

• Two Medical insurance options with 100% of the team member premium paid for one.
• UAT has your BACK, by covering 100% of the monthly premium for Short-Term and Long-Term coverage.
• Dental, Vision, 401k, Life Insurance, and AD&D Options
• Vacation, Personal Time, and over 20 days of paid Holidays - we work hard, but give you that extra time to play hard as well!
• Competitive Employee and Dependent Scholarship Programs; we take pride in your educational background and look forward to supporting your families’ academic goals and endeavors.
• Meal Benefit at University Café. HANGRY? Never heard of here. Come get breakfast, lunch, and dinner at the café, on us, YUM!
• University Store Discount amongst other Discount Programs.
• Positive, open, and transparent Work Environment and culture that includes Kudos Program, Casual Fridays and Select Work Weeks, Employee Wellness Activities, Bring your Pet to Campus, along with Summer and Winter Happiness Events.
• Flexible Work Schedule : Telecommuting options based on tenure.
• Employee Training and Development : Essential Skills Modules are scheduled on the job, allowing for learning, working, and implementation.

We do not discriminate on the basis of race, color, religion, national origin, sex, age, or disability. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

UAT does not sponsor foreign visas. Thank you for your understanding.