Technical Support Reliability Engineer

VirtualVocations
Des Moines, Iowa, United States
Full-time
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A company is looking for a Technical Support Reliability Engineer IV to provide dedicated support for strategic accounts.

Key ResponsibilitiesAnalyze and resolve unique issues affecting thousands of users on the platformCollaborate with Implementation and Product Engineers to produce code changes and suggest complex solutionsAct as a liaison between customers, Customer Success, and Engineering teams during escalationsRequired QualificationsExpert knowledge of APIsAbility to interpret, develop, and execute complex scriptsExperience working directly with customers to diagnose and resolve issuesEmpathy and understanding of customer needsExperience in a technical support or engineering role

1 day ago
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