An employer in San Antonio, TX is looking for a Customer Success Associates to join the customer operations team. This person will act as the liaison between the lab operations team and the clients.
They will troubleshoot and resolve client issues over the phone and via email. They will be responsible for gathering data and providing information to the clients from lab.
They will input donor information into the internal lab systems and maintain all confidentiality processes. This person will also coordinate times for clients to pick up and drop off specimens at the lab.
They will oversee entry of patient donor data into national database and perform client onboarding for all new clients in the organization.
Must Haves
- 2+ years of experience in data entry, patient onboarding, tracking / logging metrics or data in computer programs
- 2+ years of experience in customer service and correspondence over email
- Proficient in all Microsoft applications, Outlook, and other computer tracking programs
- Needs to be an efficient multi-tasker & manage several task and projects at any given time
Plusses
- Bachelors Degree
- Background in clinical, healthcare, or medical space
Schedule
Thursday-Monday OR Wednesday-Sunday
- 12 PM - 9 PM or 6 PM - 3 AM
- 12 AM 9AM OVERNIGHT or 6 PM 3 AM
1 HOUR LUNCH BREAK
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