Complaints Program Manager

VirtualVocations
Gilbert, Arizona, United States
Full-time
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A company is looking for a Complaints Program Manager, Regulatory to oversee and improve their complaints handling process in compliance with regulatory requirements.

Key ResponsibilitiesManage complaints programs end to end to ensure regulatory readiness and complianceLead platform-specific complaints programs, focusing on enforcement, monitoring, and resolutionContinuously improve user-facing workflows to streamline operations for compliance with laws and regulationsRequired Qualifications5+ years of demonstrated project management experienceExperience with complaints-specific programs and US consumer protection lawsAbility to manage multiple tasks in fast-paced, high-growth environmentsStrong analytical skills with a focus on using metrics for decision-makingExperience in operationalizing and scaling cross-functional programs

3 days ago
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