We are currently hiring for Bilingual Customer Service Representatives in the area.
Essential Job Duties :
- Handles customer inquiries with the highest degree of empathy and professionalism
- Required to handle emails, inbound or outbound telephonic or in person contacts.
- Provides first call resolution to customers before escalation.
- Working in one or multiple skill sets over various customer contact channels.
- Provides customer information and narratives to the appropriate department for processing.
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Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti...