CUSTOMER SERVICE MANAGER (STEINER, CHICAGO, IL)

Customer Service Manager (Steiner, Chicago, IL)

Job Category : Telesales & Customer Service Requisition Number : USA2108362 Showing 1 location Job Details

Description

Steiner Industries, a division of Bunzl Distribution, is a dynamic and rapidly growing leading manufacturer of welding and industrial protective products, located in the northern part of Chicago.

For more information about Steiner Industries, see . We are looking for dynamic, hands-on Customer Service Manager.

The Customer Service Manager is responsible for the day-to-day operation and management of the Customer Service Department.

This is a working Customer Service Manager. The CSM acts as a Customer Service Representative, while also providing leadership and direction to the Customer Service Team to ensure excellent service to internal and external customers.

Responsibilities :

• Lead and develop a team of 4-5 associates to provide world-class customer service to a diverse customer base within the welding, safety, and industrial distribution channel.
• Responsible for overseeing the training and development of Customer Service Representatives to ensure that they deliver excellent customer service to internal and external customers.
• Develop, monitor, and maintain appropriate Customer Service scheduling.
• Oversee the order entry process ensuring accuracy and timeliness of orders.
• Function as a liaison between Customer Service and other departments.
• Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices, and approved customer service processes.
• Foster positive customer relationships and resolve escalations.
• Support the team on questions related to daily processes, responsibilities and best practices.
• Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
• Acts as a back-up to Customer Service Representatives as required.

Requirements :

• High school diploma or equivalent, Bachelor's degree preferred.
• Minimum 5 years experience in customer service is required, preferably in a distribution or manufacturing environment.
• Minimum of 3 years of practical and recent, hands-on experience as a Customer Service Manager.
• Experience in the industrial or manufacturing industry a plus.
• High degree of competence with Microsoft Office and ERP software.
• Ability to work independently and collaboratively.
• Possess excellent verbal and written communication skills.
• Must possess strong planning, organizational, time management, and analytical problem-solving skills.
• Must be team-oriented, dependable and a strong leader.
• Must be able to multi-task with the ability to change direction quickly and often.
• High level of attention to detail required.

Bunzl is a global leader in the Safety, Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail. We have grown both organically and through acquisitions to sales in excess of $10 billion.

Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico.

With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex / gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries.

We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St.

Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico.

With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

• Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company* *match.*
• Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex / gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)