Banquet Server Full Time- ECTC / Holiday Inn Dulles - starting at $17/hour

Responsibilities

Guest Service : Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service to guests using proper serving techniques.

Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

Understands and follows Holiday Inn guest service recovery program.

Serving Duties : Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.

According to function specifications, sets up, maintains, and takes down banquet rooms after service / event has concluded.

Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable. Adheres to all health regulations, keeping and local liquor laws.

• Helps control expenses : Responsible for proper use of all banquet collateral and equipment. Adheres to cost controls to reduce expenses and waste.
• Works Safely : Dispenses / serves food and beverages and maintains a clean and safe work area in accordance with Holiday Inn, local, state, and federal regulations.

Follows all Holiday Inn procedures for guest / associate incidents. Knowledgeable of hotel emergency procedures.

Self / Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn attendance policy, grooming / appearance standards, general work rules and department procedures.

Attends all required department and hotel meetings.

Works collaboratively with all others : Assists bartenders and works as a team player to ensure all guest needs are met.

Works as a team player to ensure all guest needs are met. Completes all assigned duties within or outside the normal scope of responsibilities.

Side Work / Other Duties : Completes all required side work, and takes initiative to assist wherever necessary. Actively contributes to the success of the guest experience.

Required Skills and Experience :

• High school diploma / GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.
• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
• Prefer one or more years of previous serving experience in a banquet environment. EEO AA M / F / Vet / Disabled
17 days ago