Position Summary
The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit.
Duties & Responsibilities
Payment Preparations and Processing
- Sort incoming mail into correct customer bin.
- Prepare batches of work by removing payments and forms from envelopes
- Process all lockbox deposits from direct and indirect customers.
Quality Assurance Processing Measures
- Follow standard operating procedures and customer specific instructions through data entry.
- Verifying checks through customer specific instructions for processing
- Balance / reconcile electronic and paper documentation.
- Analyze information to determine accuracy and completeness of work.
- Conduct non-routine research.
- Operate high-speed imaging / extraction Opex equipment.
- Re-associate check images to corresponding material while validating quality of images.
- Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.
Team Support :
Lend help to immediate team / team members, as needed.
Education & Experience
Knowledge of :
- Strong oral and written communication skills
- Excellent organizational skills
- Keen sense of quality control and practices
- Attention to detail and focus on meeting deadlines.
Ability to :
- Analyze and comprehend client's standard operating procedures and instructions
- Complete multiple manual tasks per transaction and / or client with precision
- Ability to sit, stand, and walk for long periods of time
- Be a team player and maintain a positive attitude at all times
- Make judgment calls regarding routine duties but refer non-routine situations to asupervisor and / or manager
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent.
A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability / Vets.
Visit Busey.com / Careers to learn more about Busey's Equal Opportunity Employment.
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The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. Process all lockbox deposits from direct and indirect customers. ...
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