Manager Store Excellence (Corporate Maintenance)

Requisition ID : 851060

Position : Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.

Committed to vision, we enable people to see more and be more thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods.

Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments.

Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Manager of Store Maintenance is responsible for strategically managing Preventive Maintenance and Repairs for all assigned brands locations in a consistent, cost-effective manner in accordance with Essilor Luxottica standards.

As the main point of contact for mechanical systems, the Manager of Store Maintenance provides the primary source of support for the Stores, Field Leadership, and Brand Partners for all related maintenance needs.

MAJOR DUTIES AND RESPONSIBILITIES

• Continually look for opportunities to optimize vendor responsiveness, reduce repair / replacement time and overall costs
• Follow-up with vendors to ensure that service level expectations are being met
• Evaluate vendor performance and provide feedback using Key Performance Indicators
• Provide feedback to vendors on a regular basis (conduct annual KPI Review)
• Perform periodic site inspections of stores to check overall condition and ensure quality of maintenance service
• Provide after-hours follow-up on emergency and high priority repairs
• Actively manage issues that have been escalated, communicating with Store Maintenance Leadership and Brand partners as appropriate
• Provide input in the development of annual Maintenance Budgets (expense and capital)
• Track and review budget performance with Director, Store Maintenance and Finance teams on regular basis, provide accurate forecasting and data for accruals
• Build business cases for cost justifications and appropriate internal approval requests to ensure timely repairs
• Evaluate, approve quotes / proposals and invoices within $5,000 approval limit
• Actively participate with network of retail maintenance professionals to benchmark best practices and to keep up-to-date on technical developments and trends

BASIC QUALIFICATIONS

• Associate or bachelor’s degree preferred
• 5+ years in Store Maintenance / Facilities
• Strong technical knowledge of mechanical systems and controls, and general facilities repairs / maintenance
• Detailed, organized, and strong communication skills
• Comfortable to work in a flexible environment

PREFERRED QUALIFICATIONS

• Excellent business decision making skills
• Strong organizational, interpersonal and people management skills
• Detail oriented with the ability to multi-task large volumes of work
• Working knowledge of Work Order Management systems and reports, Service Channel prior experience is a plus
• PC-based computer skills MS Outlook, Excel, Word, Powerpoint

Pay Range : 103,225.20 - 156,030.40

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.