Job Title : Sales Associate Direct Supervisor : Studio Manager Status : Hourly Location : 94303 COMPANY DESCRIPTION West Coast Fitness West Coast Fitness is a leading franchisee of Orangetheory® Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio.
Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration.
We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today! Orangetheory ® Fitness Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training®, free weights, and more.
As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out.
The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.
JOB DESCRIPTION If you consider yourself the life of the party, someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile.
Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented.
The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales.
Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Cultivate genuine, experience-focused connections with members and guests, including but not limited to answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
- Ensure a friendly, helpful, and inclusive experience for all members and guests
- Deliver an exceptional and versatile sales and service experience to all members and guests
- Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
- Maintain accurate records using established OTF sales systems
- Perform telephone inquiries, follow-up calls, and customer care calls
- Host OTF studio tours with prospects and / or fitness program holders
- Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
- Participate in 1-2 OTF scheduled workouts per week
- Maintain an organized and clean work environment
- Respond immediately to member requests, inquiries, and concerns
- Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
- Attend and participate in all relevant OTF training programs, events, and meetings
- Establish and maintain an effective referral program
- Accurately follow the daily studio cleaning checklist (pre / during / post) shift activities
- Maintain an organized and clean lobby / front desk area
- Process accurate credit card transactions
- Perform follow-up and follow-through activities with all prospective clients
- Respond immediately to member requests, inquiries, and concerns
- Work closely with the Fitness Team to ensure that processes are fulfilled
QUALIFICATIONS
- High-level customer service skills
- Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
- Excellent verbal and written communication skills
- Ability to multi-task and excel in a fast-paced environment
- Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
- Flexibility to work daytime, evening, holiday, and / or weekend hours as needed
- Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
- High school diploma
- Health and fitness-minded people, highly preferred
BENEFITS
- Competitive hourly wage
- Performance bonuses based on weekly, monthly, individual, and team sales goals
- Medical, Dental, and Vision (based on full-time hours)
- 401k (based on full-time hours)
- Access to all Orangetheory classes at any studio nationwide
- Deep discounts on all OTF retail and technology (see now at for career growth
- Covid-19 safety and health protocol for a safe work environment
- Monthly team-building events and reward opportunities
- Free AED / CPR certifications
- Huge discount on NASM and AFAA certifications (inquire with management)
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel.
The employee must occasionally lift and / or move up to 80 pounds. AAP / EEO Statement : Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice. Job Type : Full-time, including early mornings, nights, weekends, and holidays Pay : + bonus Compensation : - per hour
Retail Sales Associate (part-time)
AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company p...
Full & Part Time Retail Sales Associate
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests. ...
Associate Sales Consultant Trauma - Palo Alto, Ca - Fya01765
Associate Sales Consultant** We are excited to announce that we have partnered with a leading Ortho company, and at this time we are looking for ***Associate Sales Consultants*** to join our team of field employees. Associate Sales Consultant Trauma - Palo Alto, CA - FYA01765**. The overall respons...
Sales Associate (part-time), J.crew Retail, Stanford
Company: JCrew Date: Mar 6, 2022 ** Sales Associate (Part-Time), J. As a Sales Associate, you act as a brand ambassador bringing your own personal style, passion for the product and welcoming energy to the sales floor each day. Location: Palo Alto, CA, U...
Director, Prisma Cloud Inside Sales
This position will be responsible for expanding and driving revenue growth through the development and leadership of Inside Sales Leaders, Inside Sales Professionals and Sales Development professionals. Motivate and manage Inside Sales leaders and reps to drive pipeline development and revenues thro...
Retail Cosmetics Sales Associate - Estee Lauder, Stanford - Full Time
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets. As a Cosmetic Sales colleague, also known as a Beauty Advisor, your f...
Associate Accounting Manager, Travel And Expense (hybrid, 3-days In Palo Alto, Ca Office)
For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $96,000 to $129,600. The position will be based in our Palo Alto office reporting to the Accounts Payable Manager. This is a highly visible role, working cross-functionally and partnering c...
Sales Specialist (Part-Time) - Valley Fair
The Sales Specialist role is part-time and requires 24-30 hours per week. The Sales Specialist ensures customers have a consistent, quality experience in the store at all times. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart...
Outside Sales & Design Consultant - Palo Alto, CA
This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a lucrative monthly bonus incentive tied directly to sales performance. The Outside Sales & Design Consultant is a hig...
Part Time Merchandise Associate
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet...