The Technical Support Specialist will play an essential role in supporting the installation, uptime, and repair of complex equipment and systems.
You will work closely with Research & Development, Applications, and Operations Engineering on new and existing product developments, and lead product and process improvements.
Our team supports world-class electron microscope systems used by scientists and engineers to drive innovation around the globe.
Our products have been instrumental in Nobel prize-winning discoveries, have been highlighted by National Geographic, and were awarded Gold at the Edison awards.
Location / Division Specific Information
This is a fully remote role. The ideal candidate will be located in one of the following locations :
Fremont, CA; Hillsboro, OR; Richardson, TX
Materials and Structural Analysis Division
A Day in the Life :
- Provide exceptional technical assistance (remote & onsite) to the regional service teams for EFA product lines
- Cross-train team members to increase knowledge of EFA products
- Collaborate with the central Global Technical Service (GTS) team and multi-functional departments to bring in service-related requirements and ensure support throughout the system's life
- Drive Mean Time to Repair (MTTR) and Mean Time Before Failure (MTBF) to optimize system performance
- Determine and recommend improvements for service tools, repair and installation work instructions
- Contribute to spare parts documentation and associated work instructions
- Offer input and recommendations on diagnostic and test procedures for system support
- Develop sophisticated documentation for service validation and validate service documentation and software
- Cultivate positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development, and Operations.
Keys to Success :
Minimum Qualifications
Education
4-year degree in Electronics, Mechanics, IT, or related fields preferred, Associate's degree required.
Experience
- 7+ years Demonstrated expertise with EFA systems preferred
- Proven track record with service and / or manufacturing in the high-tech industry or laboratory
- Experience working with fab customers and an understanding of semiconductor business
Knowledge, Skills, Abilities
Comfortable working with analytical equipment
Adaptable technical know-how and hands-on experience in diverse fields to address and resolve issues
- Project leader skills
- Proficient in English (verbal and in writing)
- Spanish a plus
- International Travel (20% - 30% of working time following initial training period)
We offer competitive pay, benefits, and wellness programs including :
- Health, dental, vision insurance effective on the date of hire
- Paid holidays, PTO, and flexible work schedules
- 401(k) plan with a generous match
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