Description
Position at Zones LLC.
Term : 6 months high probability to concert to perm.
Location : 100% onsite - Boston 02116
Hours : Full-time. Mon-Friday 8-5pm.
Weekly & Hourly pay commensurate with experience + health benefits, PTO, 401k and much more!
IT Help Desk Technician
The IT Help Desk Technician will provide Level 1-2 support to customer’s end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services.
The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.
What you'll do as the IT Help Desk Technician The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performing technical customer support to our State of Mass client via telephone, chat and email support
- Tier 1 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
- Support will include standard Windows environments and specialized RMV equipment and software
- Performing call backs as required
- Identifying and / or coordinating hardware and software requests and offering solutions for customer accounts
- Experience with hardware deployments - imaging, configuring, workstation set-ups and moves.
- Ability to lift 50 IBs.
- Acting as a subject matter expert (SME) across limited subject areas.
What you'll bring to the table :
- Associates Degree in computer related field AND / OR 2 years in a customer support or call center like environment.
- Ability to learn and become knowledgeable of customer products and services
- Experience working on a help desk / service desk handling tickets preferred
- Experience troubleshooting Desktop hardware and associated peripherals preferred
- Proficiency in navigating accounts with multiple skill set requirements
- Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
- Ability to eventually resolve more complex support ticket requests
- Ability to provide support to new team members
- Effectively manage length of calls / handle time
- Ability to thrive in a fast-paced but fun work environment.
- Promote teamwork and call center success
- Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers and basic computer terminology
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
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