IT Manager

Posting Number : S12814P

S12814P

Working Title : IT Manager

IT Manager

Department : Franklin-Deans OIT

Franklin-Deans OIT

About the University of Georgia :

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( https : / / www.

uga.edu / ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.

UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students.

Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College / Unit / Department :

The Franklin College Office of Information Technology (Franklin OIT) is a member of the Dean’s Office and employs more than 40 full-time employees and student workers.

As a Help Desk Institute (HDI) Team Certified Organization, Franklin OIT is dedicated to providing exceptional IT support and leadership characterized by optimism, accountability, teamwork, and continuous improvement.

Franklin OIT offers a variety of college-wide IT services for free and cost recovery rates. The office is responsible for overseeing department-level and college-wide technology purchases including computer lifecycle, faculty start-up, and student technology fee needs.

College / Unit / Department website :

http : / / oit.franklin.uga.edu /

Posting Type : External

External

Retirement Plan : TRS or ORP

TRS or ORP

Employment Type : Employee

Employee

Benefits Eligibility :

Benefits Eligible

Full / Part time : Full Time

Full Time

Additional Schedule Information :

Monday Friday, 8 : 00 a.m. 5 : 00 p.m. Some evenings and weekends may be required to meet project deadlines.

Advertised Salary :

Commensurate with Experience

Posting Date : 10 / 23 / 2024

10 / 23 / 2024

Open until filled :

Proposed Starting Date :

11 / 01 / 2024

Location of Vacancy :

Athens Area

EEO Policy Statement :

The University of Georgia is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

USG Core Values Statement :

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.

usg.edu / policymanual / section8 / C224 / #p8.2.18 personnel conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.

usg.edu / policymanual / section6 / C2653 .

Classification Title :

Information Technology Manager

FLSA : Exempt

Exempt

FTE : 1.00

1.00

Minimum Qualifications :

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education / experience in lieu of the required minimum qualifications.

Preferred Qualifications :

• BA or BS preferred
• Relevant certifications desired
• All team members are expected to be HDI Support Center Analyst certified. Franklin OIT arranges for all new hires who are not certified to attend HDI SCA training and funds one certification exam attempt
• Higher education experience preferred; UGA experience desired
• This position requires excellent interpersonal, technical, and organizational skills as well as familiarity with industry best practices and UGA IT policies and resources
• This position must have expert knowledge and demonstrated experience in the relevant technical field of expertise (e.g.

client services / desktop support, instructional technology, systems administration, web services, etc.)

Prior supervisory experience with a strong track record of mentorship / managerial competency preferred

Position Summary :

This position leads the Franklin OIT Systems Management team and is responsible for achieving the college’s strategic vision for systems management and research-oriented systems and services.

This position oversees multiple complex projects with a college-wide scope, requiring fiscal responsibility and careful coordination with institutional stakeholders and vendors.

It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, mentors, and manages five team members.

This position oversees employee performance, training, a 24 7 on-call schedule, and services including technical support for faculty and staff for research and specialty service needs.

This position includes technical support for the college’s core infrastructure and contract client services and provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for virtualization, data storage, and backup solutions.

Other responsibilities include security management and compliance for the organization and researchers, and all aspects of server and systems support and management including, but not limited to hardware, software, deployment, networking, and security.

It also includes complex enterprise server, storage, and networking hardware infrastructure, virtualization platforms, and specialty software.

This position also participates in the Franklin OIT Helpdesk and provides advanced tiers of support directly to clients.

Additionally, This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and / or law.

Knowledge, Skills, Abilities and / or Competencies :

This position includes use of advanced client services and computer / technology support skills. Applicants should be fluent with active directory, group policy, imaging, and other aspects of desktop management.

This position has advanced server and network administration skills and fluent with active directory, shell scripting, virtualization technology, and server administration in a multi-platform environment

Technical

• Excellent problem-solving and troubleshooting skills
• Experience with multiple Operating System platforms including, but not limited to, RedHat / Rocky Enterprise Linux, Ubuntu Linux, and Windows Server
• Advanced experience in the relevant technical field of expertise including active directory, group policy, desktop and server management, and security best practices Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and / or systems management services (e.

g., Ivanti, Intune, JAMF, Puppet / Ansible, GIT Hub / Lab, etc.) Experience with Microsoft Active Directory and related services and policy management

• Familiarity with Cloud Services and Providers (Amazon AWS, Google GCS, Microsoft Azure) Knowledge of TCP / IP and experience with troubleshooting wired and wireless networking, secure protocols (SSL / TLS), and related components.
• Enterprise virtualization, server hardware, iSCSI and Fibre Channel Storage, and L2 / L3 network switching familiarity in a datacenter environment.
• Experience with creating and maintaining high availability, distributed resource, and failover designs for system, services, and data.
• Experience with common productivity and security applications Experience with Information Security best practices, standards, compliance, and incident response / recovery including AntiVirus, endpoint protection, and Data Loss Prevention (DLP)
• Experience leading enterprise-level service planning / roadmaps and maintaining client-focused service-level and operational agreements
• Enterprise data backup services and products

Dependability

• Meet agreed-upon objectives of projects and tasks
• Complete routine requests in a timely manner
• Create a seamless experience for clients
• Perform at a consistently high standard
• Participate in an annual performance development process

Productivity & Communication

• Uses active listening
• Practices conflict management Has strong verbal and written communications
• Set and meet realistic goals
• Effectively manage time and stay on-task Has a strong work ethic
• Document interactions with clients and routine tasks in a ticketing system
• Maintain productivity by delegating tasks with junior team members as appropriate

Serves Others / Relationships

• Maintains Inclusive Excellence
• Builds trust and relationships
• Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serves as a positive representative of Franklin OIT
• Attend department and college activities
• Serve as an example for colleagues
• Work with unit and college leaders to consult, inform, and execute complex projects
• Demonstrate professionalism and clarity in written and verbal communications

Teamwork

• Demonstrates personal accountability and avoid blaming others
• Participate in the usage and implementation of college-wide tools and standards
• Contribute to projects and tasks which have a college-wide scope
• Be available and proactive in assisting co-workers and clients during the workday
• Train and develop junior team members
• Manage workflows and processes within assigned team and with junior team members

Strategic Planning & Leadership

• Contributes to change management and innovation
• Effective performance management, including coaching and development
• Fosters positive staff morale
• Demonstrate initiative in planning and organizing work within scope
• Participate in and facilitate decision making and problem-solving
• Demonstrate alignment with Franklin OIT policies and priorities
• Contribute to the development of standards and best practices
• Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision

Physical Demands :

• This position spends long periods of time sitting, standing, and working on a computer
• This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically
• This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and / or install equipment periodically
• Walking to meet with clients in buildings that are geographically near each other and the individual’s primary office

Is driving a responsibility of this position? :

Is this a Position of Trust? :

Does this position have operation, access, or control of financial resources? :

Does this position require a P-Card? :

Is having a P-Card an essential function of this position? :

Does this position have direct interaction or care of children under the age of 18 or direct patient care? :

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) :

Credit and P-Card policy :

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy :

• Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia;
• confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for;

and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable.

Please visit the UGA Background Check website .

Duties / Responsibilities :

Management and Leadership

• Supervise and mentor team members
• Serve as a technical lead for assigned team / purview
• Develop and implement standards, guidelines, and policies for assigned team / purview
• Optimize workflows and review processes for continuous improvement
• Facilitate and encourage collaboration and communication
• Relationship management
• Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns
• Maintain cost-recovery operations including consultations, quoting, and invoicing for service

Project and Task Management

• Achieve Franklin College’s strategic objectives for assigned team / purview
• Plan and oversee support for core college-level services
• Oversee, participate, and lead multiple, complex projects with a college-wide scope
• Respond to various incoming support requests for services managed at the leadership level
• Utilize the preferred tools for management of work queue and projects
• Fully document all tasks and projects

Percentage of time :

Duties / Responsibilities :

Documentation and Administration

• Develop documentation, presentations, and training materials
• Facilitate a culture of documentation through an established framework
• Assist with administrative tasks related to assigned team / purview
• Provide training on an as-needed basis
• Facilitate the college’s bulk computer purchase
• Manage vendor relationships
• Assist with budgeting and budget development
• Ensure compliance in the college with all relevant policies

Percentage of time :

Duties / Responsibilities :

Continuous Improvement

• Explore emerging technologies
• Identify strategies to make the college’s IT services more efficient and effective
• Ongoing professional development

Percentage of time :

Duties / Responsibilities :

Other

• Represent Franklin OIT in various campus IT committees
• Participate in hiring committees
• Completes all other duties as assigned
• After-hours and holiday work may be required for critical infrastructure and services

Percentage of time : Contact Details :

Contact Details :

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name :

Michael Hill

Recruitment Contact Email :

[email protected]