job summary : Responsibilities :
Responsibilities :
- Answer incoming calls promptly and courteously.
- Listen attentively to customer needs and provide accurate information or assistance.
- Resolve customer issues efficiently and effectively, striving for first-call resolution whenever possible.
- Document customer interactions and follow up as needed to ensure complete satisfaction.
- Collaborate with team members and other departments to address complex inquiries or escalate issues as necessary.
- Maintain a positive attitude and uphold our company's values in every interaction.
Skills : Call Center, Telephone Etiquette, Active Listening, Empathy, Basic Computer Skills, Call Center Support, Basic Software Skills Experience : Entry Level
responsibilities :
- Answer incoming calls promptly and courteously.
- Listen attentively to customer needs and provide accurate information or assistance.
- Resolve customer issues efficiently and effectively, striving for first-call resolution whenever possible.
- Document customer interactions and follow up as needed to ensure complete satisfaction.
- Collaborate with team members and other departments to address complex inquiries or escalate issues as necessary.
- Maintain a positive attitude and uphold our company's values in every interaction.
The essential functions of this role include :
- working up to 8 hrs of overtime per week
- working weekends
qualifications : Experience
Experience
Entry Level
Education
- High School (required) skills :
- Call Center
- Call Center
- Telephone Etiquette
- Active Listening
- Empathy
- Basic Computer Skills
- Call Center Support
- Basic Software Skills
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