Remote RN Pediatric

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies.

The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home.

We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

Remote Opportunity- Bilingual Spanish Speaking highly preferred.

Schedule : Eastern Standard Time Zone

Monday 7am-8pm

Tuesday OFF

Wednesday OFF

Thursday OFF

Friday OFF

Saturday 8am-9pm

Sunday 8am-9pm

Education : ASN required. BSN highly preferred.

Licensure / Certification : Active compact RN license. Active BLS Required

Experience : Prefer minimum of one year experience in a call center environment.

PRIMARY FUNCTION : Answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.

ESSENTIAL FUNCTIONS OF THE JOB : (This list may not include all of the duties that may be assigned.)

1. Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.

2. Follow prepared scripts based on call type.

3. Register new patients by gathering pertinent information and entering into XPM system.

4. Verify insurance coverage and information.

5. Set patient appointments upon request and identify future visits.

6. Document accurately and efficiently within all systems (XPM, CRM, EHR).

7. Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol.

8. Data entry and maintenance of customer data bases.

9. Properly obtain and confirm patients / caller information abiding by HIPPA law.

10. Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.

11. Complete any necessary referrals requested by telephone contact for provider approval.

12. Provide customers with product and service information.

13. Respond to patient inquiries.

14. Research required information using available resources.

15. Communicate with offices when necessary.

16. Handle customer complaints and other customer support related issues, and provide customers with proper solution.

17. Meet established standards within all performance criteria.

18. Attend any necessary training / meetings to be up to date on protocol changes and available training.

19. Other duties may include, but not limited to, outbound calls, copying, faxing, etc.

20. Provide medical guidance via telephone using our telephone communication access protocol, clinical triage algorithms, and clinical judgment.

21. Document all medical advice given over the phone.

22. Schedule appointments using clinical prioritizing protocols and our scheduling policies.

23. LPNs and Registered Nurses answer calls and questions from Patient Contact Center Representatives and have the ability to triage high acuity patients

TYPICAL WORKING CONDITIONS : Working in a professional office environment. The position involves high & frequent call volumes.

Environment requires ability to multi-task, communicate clearly & concise, data entry for extended period of times. Will require sitting for long periods of time.

Knowledge, Skills & Abilities : Knowledge of XPM / EHR and Contact Recorder desired. Familiar with automated call distribution, IVR, and skill-based routing systems.

Must have strong verbal, written, and interpersonal communication skills. Experience with coaching and mentoring employees.

Demonstrates ability to work well in a team environment. Strong multi-tasking skills. Attention to detail, accuracy and timeliness are critical.

General PC knowledge including Microsoft Office, Internet and Email. Needs to be proficient in Power Point

The Pediatric Associates Family of Companies an Equal Employment Opportunity / Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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