Senior Business Intelligence Analyst, Trust & Safety - USDS

Responsibilities

About TikTok U.S. Data Security

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidary of TikTok in the U.

S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.

S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust and Safety

Trust and Safety Operations a pivotal team within U.S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people.

We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department.

We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

• Lead the weekly business review (WBR) process for the Safety Operations team, including executive level presentations and performance meetings
• Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
• Work with management and / or internal stakeholders to define business requirements and analytical needs and execute against them.
• Support demand forecasting and modeling capabilities related to how fast we should be growing our expenses and our investment in our moderation workforce.
• Conduct data mining, regression analysis and other quantitative analysis using industry standard statistical and business analytics techniques.
• Creating and maintaining data documentation both for an internal, technical audience and for partner user teams

Our Operations team performs a critical function that supports our efforts to address objectionable or disturbing content.

Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying;

hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

Qualifications

Minimum Qualifications

• Proficiency in Excel & Google sheet and hands-on experience in SQL.
• Experience working with Business Insights tools, e.g., Tableau, Power BI, etc.
• Experience in data science programming languages (e.g., Python, R)
• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines
• Strong communication, presentation & documentation skills.

Preferred Qualifications

• A Bachelor's degree or higher in Management Information Systems, Business Analytics, or related subjects is preferred.
• 5+ years of experience in management, business process improvement, or analytical roles in content moderation or similar fields.

Such as call centers and adverts moderation in tech companies.

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start : so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Accommodation Statement

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.