Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Grand Bay Hotel San Francisco Front Office Supervisor
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an o...
Front Office Supervisor
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an o...
Front Office Supervisor
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Review Front Office log and Trace File daily. Supervise all team members in their re...
Front Office Supervisor
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. ...
Front Office Supervisor
To work Front Office (Front Desk, DTS-Operator, DTS-Delivery) shifts and assist in supervising all associates and operations within the Front Office in a professional, service-oriented manner to ensure delivery of the following: 1) Guests form great first and last impressions of the hotel; 2) Hotel ...
Certified Business Office Manager Human Resources Belmont Village Senior Living - Hiring now!
Business Office Manager HR - Belmont Village Senior Living San Jose, CA . As the Business Office Manager HR, you will be an integral part of the management team who ensures these standards are maintained. As the HR Business Office Manager, you will be the on-site Human Resources professional in...
Executive Assistant/Office Manager
Join us as an Executive Assistant/Office Manager and be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. National Grid is hiring an Executive Assistant/Office Manager for our National Grid Partners Team in Menlo Park, CA. Our Menlo Pa...
Retail Assistant Manager
The Store Assistant Manager is required to perform all functions normally performed by the team member. Manages store in the absence of the Store Manager. Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members. Responsible for c...
Facilities Field Office Manager
To achieve our mission, we now require a seasoned workplace services professional to run aspects of operations and projects at 15 of KLA's field office locations around the United States and portions of KLA's Corporate Headquarters. The GWS Manageris responsible to lead, create, implement, and manag...
Front Desk Agent
Front Desk Agent experience preferred. Ability to stand and move throughout front office and continuously perform essential job functions. ...