Pharmacy Technician: Medication Adherence

Job Description

A bit about this role :

As our Pharmacy Guide, you will have the opportunity to be in a role you've always wanted to be : one who inspires, makes a difference every single day, and is empowered to follow the medication journey of our members.

You will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain and pay for their medication.

You will be an integral part of our Devoted team, empowering our members to meet their health goals and live healthier lives.

Your Responsibilities and Impact will include :

Conduct assessments of medication adherence patterns, including factors contributing to non-adherence

Provide counseling about how to take medications correctly

Provide medication refill reminders

Deliver education about financial assistance programs (federal, state, and private) for medication out-of-pocket costs

Engaging with providers to coordinate prescription refills and renewals

Engaging with pharmacies to coordinate prescription fulfillment

Helping identify members who may be at-risk for medication non-adherence

Identifying and acting to address specific drivers of medication non-adherence

Serving as a resource to Devoted Health organization for medication-related inquiries pertaining to formulary tiers, prior authorizations, formulary exceptions, and cost-sharing

Assisting members with enrolling in medication co-pay assistance programs

Scheduling member appointments with our clinical pharmacists or clinical team for medication adherence issues or medication reconciliation

Required skills and experience :

Nationally Certified Pharmacy Guide (CPhT) with at least three years of work experience in a pharmacy.

Desire and ability to listen and engage with our members in a telephonic setting

Customer service is built into the very fibers of your being

Experience working as part of a multidisciplinary care team

Comfort with multi-tasking : you’ll be speaking with members and typing notes at the same time

You’re a great team member with a can-do attitude; you’re self-reflective

Ability to work 8 : 30am - 5 : 00pm CST or MST

Desired skills and experience :

Experience working in a call center environment (in-person or remote)

Experience caring for Medicare patients

A strong desire to continue to work closely with aging patient populations

Experience with Medicare Part D operations

Experience with pharmacy-related quality assurance (QA) work

Bilingual in Spanish or Haitian Creole

LI-Remote

Salary Range : $21-$26 per hour

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package.

The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.

Our Total Rewards package includes :

Employer sponsored health, dental and vision plan with low or no premium

Generous paid time off

$100 monthly mobile or internet stipend

Stock options for all employees

Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

Parental leave program

401K program

And more....

Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.

We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

Benefits

We strive to treat every Member like family and that mindset, applies to our teams too. Expect benefits that support your body,, mind, and well-being now and later.

Comprehensive health plan, 401K retirement plan, Generous vacation and holiday time, Lyra mental health resources, Stockoptions