Summary
Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints.
Essential Duties and Responsibilities
- Answer patient inquiries by identifying desired information; researching, locating, and providing information.
- Utilize available resources to identify appropriate solution to patients question, concern or problem
- Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
- Maintain call center database by documenting all important information accordingly
- Triage all calls and distribute to the appropriate personnel
- Recognize, document and alert the supervisor of trends in patient calls
- Analyze appropriate processes and identify as well as recommended improvements when necessary
Other Duties and Responsibilities
- Other duties and responsibilities as assigned.
- Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns.
Qualifications
Previous call center customer service experience preferred. Accuracy and detail oriented. Proficient with computer applications, good data entry skills, and phone skills.
Excellent communication, listening and problem solving skills. Attention to detail, work well with a team and able to juggle multiple projects simultaneously.
Project a professional company image through phone interaction.
Educational Requirements
- High School diploma
- 1-3 years related experience in call center customer service environment
Physical Demands / Work Environment (optional)
Office environment. Sitting and keyboarding for extended periods of time. Frequent telephone use. High attention to detail and ability to focus. Moderate noise level.
PT Customer Service Associate
The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. Meets company sal...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Customer Service Specialist
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsib...
Retail Customer Service Specialist
Dick's Sporting Goods - [Retail Associate / Team Member] As a Customer Service Specialist at Dick's Sporting Goods, you'll: Create a world-class customer experience by providing passionate customer service and selling; Provide cash register coverage and support cashiers through complex transactions;...
Customer Service Specialist - PT
Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns. Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal...
Customer Service Specialist - PT
Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns. Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal...
Customer Service Specialist
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Resolves product or service problems by clarifyi...
Customer Service Specialist - FT
Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns. Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Specialist
We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their d...