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Program Manager Services Delivery

VirtualVocations
Elizabeth, New Jersey, United States
Full-time

A company is looking for a Program Manager, Services Delivery to join their Product organization and manage service delivery for enterprise customers and partners.

Key Responsibilities : Act as a subject matter expert on service delivery for SecurityScorecard MAXDevelop and maintain playbooks and process documentation for the services team and partnersCoordinate the implementation of new product capabilities and oversee partner tier II services supportRequired Qualifications : 8+ years of experience in service delivery, preferably in MDR, MSSPs, or technical service environmentsStrong project management skills with experience using Jira and TrelloExceptional documentation skills focused on creating actionable playbooks and guidesExperience in onboarding and training partnersAbility to productize customized services and understand the service delivery landscape

12 days ago
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