Desktop Support Specialist

At TAYS, every team member is vital. We recognize and celebrate diverse insights, believing they fuel our innovative spirit.

We're not just tech-savvy; we're people-centric. You will have a voice. Your unique perspective will help us to solve complex problems, and we welcome your ideas.

Here, you will collaborate closely with our clients, forging lasting relationships. We are on a quest for the brightest minds who relish technical challenges.

If you are ready to contribute to our vibrant high-tech community lets get in touch and uncover possibilities together!

This position is permanent, W2 position and will consist of a hybrid schedule. The Desktop Support Specialist must be local to the DMV area.

Opportunity :

TAYS is seeking a Desktop Support Specialist of all levels to join our dynamic team! The Desktop Support Specialist will to contribute to the maintaining of technical equipment and various projects within a federal agency.

This role requires a qualified candidate with robust analytical, problem-solving, and communication skills, coupled with a keen attention to detail.

Primary Responsibilities :

• Provide technical support to maintain the availability and reliability of the company network, PC, and software problems to resolutions.
• Support users both onsite and in remote locations.
• Manage, maintain, and troubleshoot LAN performance and security.
• Image, configure and deploy workstations and laptops.
• Troubleshoot desktops and network printers.
• Create new users' accounts and groups, manage security settings and access controls / permissions for groups and users.
• Provide support for problem resolution, support consultation, administration, and training for technical matters relating to the full complement of systems, hardware, and software operating.
• Perform pilot testing and monitor new systems and applications through post-implementation.
• Perform software and hardware upgrades and rollouts.
• Use the Help Desk ticketing system to manage daily workflow.
• Escalate unsolved problems to senior staff and or management.
• Reports weekly service desk ticket statistics to management.
• Provide administration and troubleshooting support for SharePoint and Microsoft Exchange accounts.
• Performs other related duties as assigned by management.

Minimum Qualifications :

• Bachelor's Degree in a technical field, and 1+ years of experience.
• Outstanding technical knowledge to install, modify, monitor, test, and troubleshoot personal computer hardware and software.
• Experience providing technical support via phone calls, remote, or face-to-face.
• Experience utilizing ticketing systems. ServiceNow is preferred.
• In-depth knowledge of Microsoft Office Suite.
• Must have experience using Active Directory.
• Experience utilizing Remote Desk Software to remote into the client's computer.
• Experience providing new user setup for laptops.
• Experience troubleshooting network-related issues.
• Experience troubleshooting VPN connectivity.
• Experience setting up, maintaining, and troubleshooting LAN and PC / Laptop performance and security.

Why TAYS is the Perfect Place for You :

Flexibility : Enjoy a harmonious work-life with our flexible working options.

Remote Work : While our heart is in Baltimore, most of our roles support remote work.

Benefits : Competitive packages, including tuition reimbursement.

Leisure : Generous PTO, including 11 federal holidays and 2 floating holidays.

Team Events : Quarterly gatherings for team bonding or community service.

Military Friendly : We value the dedication and discipline of veterans and service members and urge them to apply.

Commitment to Diversity :

TAYS Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

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