Service Plumbing Manager

RK Company Overview

Do you have the following skills, experience and drive to succeed in this role Find out below.

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services.

Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration.

Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers' greatest concepts into reality.

Position and Responsibilities Overview

• Ensure that the plumbing services provided by the Field Services Department meet contract and customer requirements.
• Directly liaise with Customer Services to provide for quality and profitable outcomes from Field Services Activities.
• Assist General Superintendent in reviewing and reporting on project and service profitability.
• Assist the Customer Services Department in the coordination of PMA and service calls.
• Perform equipment start up and complete associated documentation.
• Perform quality control inspections on service work.
• Technical troubleshooting and diagnostics as needed to support field efforts.
• Assist in the training of Service Plumbing technicians as required.
• Directly liaise with Planned Maintenance Service Agreement Sales personnel no later than 3 months prior to contract expiration.
• Plan and oversee plumbing service field-based activities, ensuring that work is completed safely, on time, within budget and to the customer's satisfaction.
• Perform unsupervised work coordination activities, including coordination of project personnel, procurement of equipment and material, coordination of subcontractors, coordination with owner, customer, and / or general contractor.
• Assist in pricing and establishing scope of work with Account Managers or Inside Sales when required.
• Complete all work documentation as required by service procedures.
• Assist General Superintendent in reviewing individual project technicians.
• Guide field staff in properly completing specialized forms required, and assist in providing paperwork to the necessary departments.
• Provide owner training as required.
• Make decisions in a timely manner that is in the best interest of the company and customer.
• Call for inspections as projects or repairs require, meet with inspectors, and make sure job passes all required inspections.
• Assist in the training of Service plumbing technicians.
• Develop lead referrals resulting from project activities for the Sales Department or Inside Sales.
• Guide field staff in the execution of any or all of the tasks listed above.

Qualifications

• Indirect supervision.
• Requires the use of advanced techniques and knowledge within his / her function.
• Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.
• Makes decisions independently regarding complexities and methods.
• Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters.
• Liaison to groups within and outside of his / her organization with responsibility to act independently regarding matters pertaining to his / her function.
• College / University graduate with 7 years relevant experience or equivalent combination of skills and experience generally expected for specified technical roles.

Company Benefits

• Comprehensive medical plans with HSA and FSA options for you and your family.
• Generous 401(k) plan with immediate company match - 100% vested.
• Dental and vision insurance for your well-being.
• Short-term and long-term disability plans available after one year.
• Company provided life insurance and AD&D with options for supplemental buy-ups.
• Enjoy paid time off and holidays.
• Get paid weekly for your convenience.

Minimum Physical Requirements

• Work outside, inside, and in dusty, noisy and hazardous areas.
• Work in high places, tight places, confined spaces and / or other adverse locations.
• Climb, balance, squat, kneel and crouch.
• Work in all types of weather.
• Must have working knowledge of all trade materials and tools.
• Ability to lift and carry 51 to 75 lbs. occasionally, and / or 31 to 45 pounds of force frequently, and / or greater than negligible up to 16 to 22 pounds of force constantly to move objects.

Safety is Our Top Priority

• Comply with all company policies and procedures.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.
• RK Mechanical employees and subcontractors are required to implement and maintain all safety and health systems practices including the training requirements of RK Mechanical Orientation, shop specific orientation, CPR / First Aid / AED / Bloodborne Pathogens, Hazard Identification and Reporting, and OSHA 10.

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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