Customer Service Representative

Be part of something bigger.

At Codale Electric, we're proud of the role we've played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West.

We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

Do you like being in the middle of activities that can bring a customer great satisfaction by receiving a complete order on time and in full?

Our company is focused on the customer experience, and our growth is driving change on behalf of customers!

What You'll Do :

• Understand email, voice mail, text, and phone calls to clarify the request from primarily salespeople.
• Understand warehouse and operational standards and processes to ensure timely and efficient execution. This also includes consistent feedback and education to salespeople, managers, and other warehouse team members to help reduce exceptions and favors in the warehouse that disrupt the daily flow of work in the warehouse.
• Record every request with resolution so that the operational team has data to further focus on key areas of disruption and trouble, so that we can improve and serve our customers better by primarily using the company's systems

What You'll Bring :

• You are outgoing and confident in helping advocate for customers, clear communication.
• Fair play : Once you understand the "rules" and "associates' roles", you are able to articulate and reinforce the following of processes, but also help them to meet customer needs.
• Trouble shooting, solving issues across departments : You may have to bring different departments to the table to solve for a customer issue.

An example could be that the order calls for 1,000 units, but we only have 400 available. Sales may need to work with the customer to take 300 now, and the rest will be available in 5 days.

• Great Communication skills : If a customer's needs can't be met, you can effectively communicate this back to the sales person, but also provide when we can support the request.
• Quick learner : You will be exposed to systems that you are likely not familiar with. You should have a base of using MS suite applications as well as have experience with corporate ERP systems
• Enjoys Data : The data you collect will be critical to help build improved systems and processes. Improvement projects will make your job easier, but also provide new opportunities to grow Codale operational capabilities that can further improve customer experiences.
• Demonstration of reliability, energy, and helpfulness.

Preferred Experiences (not required)

• Some quality and / or customer service experiences and background.
• Solar Eclipse ERP system experience helpful / preferred (past expertise on other ERP systems are helpful).
• Understand the language of Six Sigma, particularly Lean. Green Belt certification would be preferred.
• Spanish language capabilities are helpful.
• Demonstration of reliability and helpfulness.
• High school diploma or equivalent
• College degree in communications, quality, business, or operations preferred but not required. In lieu of degree, some experiences that demonstrate experience or patterns of performance.
• Great way to get to know the company, processes, systems, and move into other roles for the right person.

Physical Requirements and Work Environment :

• Warehouse Environment, standing and walking for most of the day
• Usual 40-hour work week Monday through Friday; however, based on business needs, evening and weekend hours may occasionally be required
• Requires punctual regular, and reliable on-site attendance
• We reimburse for steel toe shoes up to $150

Why work for Codale Electric Supply?

It feels good to drive down the road and say, "I played a part in that." You can be part of a wide array of projects, no matter your role at Codale.

Successful team members at Codale demonstrate integrity, a commitment to excellence and a desire to be the best warehouse employee, delivery driver, office support staff or salesperson.

Each day presents opportunities to strive for improvement, to build customer relationships and to build your skills and accomplishments.

You can build a long-term career at Codale.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Codale Electric and Sonepar USA

Founded in 1975 by Dale P. Holt, Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation.

Today, we are headquartered in Salt Lake City, Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah, Nevada, and Wyoming, we've declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need. www.codale.com

Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services.

Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.

For more information, visit soneparusa.com .

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [email protected] .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .