Onsite Call Center Representative

Chewy Pharmacy is hiring with starting wages up to $17.75 per hour

JOB SUMMARY :

Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA! This role will entail Wow-ing our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication.

Our Team Members are committed to providing an incredible customer and clinic experience.

Why you’ll love working here :

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members :

State of the art, climate-controlled environment

Employee 20% Discount Program

Full Medical, Dental, Vision, HSA and Life Insurance plans available for full-time team members

Wellness programs, Teledoc, and Employee Assistance Program (EAP)

Team building events and company-sponsored luncheons

401k with company matching

Paid Time Off : Team members are eligible to accrue up to 80 hours of PTO their first year

Career growth opportunities : Chewy employees have ample opportunities for growth and promotion within the organization.

Subsidized child, adult, and pet backup care through Care.com

Discounts on many items through the LifeMart Discount platform

Make any day payday access your earned wages before the scheduled payday so you can take care of your financial needs

What You’ll Do :

Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.

Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.

Complete data entry of prescriptions into Chewy healthcare software

Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.

Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.

Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal

Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.

Expect a significant part of the workday will be outbound veterinary clinic / customer phone contacts .

What You’ll Need :

1-2 years working in a customer or healthcare focused environment

Demonstrate excellent communication skills (written, verbal, and listening)

Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)

Operate with ownership, be a self-starter, and have a strong attention to detail

Proficiency with Microsoft Outlook

High school education or equivalent

Must be able to maintain a Pharmacy Technician License from Pennsylvania Board of Pharmacy where appropriate

Critical thinking skills

Demonstrated ability to multi-task and perform well in a face paced environment

Ability to adapt to change in accordance with the business needs of the company

Willing to work overtime as needed by the business unit

Must bring proven ability to maintain confidentiality and secure sensitive information

The ability to pass a background check

Show up for work! Come on time and be committed to be your best.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] .

If you have a question regarding your application, please contact [email protected] .

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