Product Owner (HYBRID)

PURPOSE :

Drives value to the business by building, managing, and maintaining a Product Backlog in collaboration with IT teams. Represents the business to the team and defines business purpose and value for them.

Defines the details of what is to be done and the overall scope of the project for the product offering. Ensures that acceptance criteria are well-defined.

Plays a key role in shaping the product direction, creating the feature(s), writing user stories, and innovating collaboratively through Joint Application Development (JAD) and other brainstorming sessions.

ESSENTIAL FUNCTIONS :

Develops and aligns the Product Roadmap to strategic goals by working with customers, both internal and external, as well as Stakeholders to analyze and document both business and technology needs.

Engages with the Agile development team in defining and maintaining Product Backlog epics and breaking them into features, user stories and acceptance criteria.

Informs business decisions by drafting key objectives and results, strategies, and ensures appropriate levels of data is optimized by and through the product.

Partners with product management and senior management to create, implement, and adjust the product to fit the company portfolio;

represents the team while managing business with clients, users, and stakeholders.

Communicates the business' product needs to technologists, internal and external business partners, and is held accountable for the functionality and the adoption of the created product.

Articulates the value proposition to clients, internal and external business partners, and key stakeholders.

Researches and analyzes product roadmap, market, and users.

Helps advocate for and broaden team understanding of Agile methods, knowledge of new technologies and trends.

SUPERVISORY RESPONSIBILITY :

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Product Management, Engineering, Information Technology, or related field OR in lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience : 4 years’ experience business analysis, business development, solutions development, system analysis, technical design / development implementation or equivalent experience OR 2 years product owner experience.

Licenses / Certifications :

Certified Scrum Product Owner

Preferred Qualifications :

Certified Scrum Product Owner - CSPO

Previous healthcare experience

Advanced degree

Required Minimum Qualifications : Senior Product Owner - Experience : 6 years IT and business analysis, business development, solutions development, systems analysis, technical design / development, implementation, OR 4 years product owner experience.

Licenses / Certifications :

Certified Scrum Product Owner

Preferred Qualifications :

Certified Scrum Product Owner - CSPO

Previous healthcare experience

Advanced degree

Required Minimum Qualifications : Lead Product Owner - Experience : 8 years’ experience business analysis, business development, solutions development, system analysis, technical design / development implantation or equivalent experience OR 6 years Previous product owner experience with an in-depth knowledge of agile process and principles.

Licenses / Certifications.

Licenses / Certifications :

Certified Scrum Product Owner

Certified Scrum Product Owner PO certification Upon Hire Required.

Knowledge, Skills and Abilities (KSAs)

Proficient in Agile methodologies, principles, and procedures.

Ability to define and build product roadmap.

Ability to negotiate with all stakeholders.

Ability to manage stakeholders and their expectations.

Ability to recognize, analyze, and solve a variety of problems.

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.