Description
OPOSITION SUMMARY : Come Join a fun & friendly team while earning extra holiday cash!
The Order and Data Entry Associate is responsible for the data and order entry provided by our customers.
This is a Seasonal position through February 2025
ESSENTIAL DUTES AND RESPONSIBILITIES :
- Responsible for entry of customer orders from multiple sources
- Process requests for returns, credits & cancellations
- Ability to navigate through a variety of computer applications.
- Refer unresolved customer issues to designated departments for further investigation.
- Post customer comments internally and perform customer follow-up if necessary.
- Meet and exceed our order entry metrics, customer satisfaction, and quality scores
- Perform additional Customer Service-related tasks as needed.
- Other projects as necessary
Requirements
KNOWLEDGE, SKILLS AND ABILITIES :
- Fast typing skills
- Ability to communicate effectively
- Effectively address customer queries, and concerns and ensure they result in a positive experience for our clients
- Understanding of policies and procedures for order entry and order expediting
- Excellent knowledge MS Office Excel & Word
- Ability to work effectively in a team environment and maintain a positive attitude
- Excellent attention to detail
- You must be punctual & reliable
EXPERIENCE / EDUCATION :
- Order entry and / or data entry experience
- Direct customer service experience
- High School Diploma or GED
- College Degree in Communications or Business Administration Preferred
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