General Manager

At Bar Louie , we want our people-our team members and our guests- to enjoy themselves and have a good time in a fun atmosphere! Be innovative.

Work smart. Be eager to be of service and make an impact. Be all in!

Our team members at Bar Louie, we want them to be everything except ordinary and we are looking for an extraordinary people to join our team.

We thrive on new ideas, new points of view and people that aren’t afraid to say what they mean and mean what they say.

As team leaders that spear-head diverse, cross-functional teams, our General Managers are highly experienced in managing all bar operations with a focus on beverage, hospitality, service and culinary, and driving team members to new levels of success in a highly competitive market.

This role will be responsible for delivering quality-focused results in operational excellence, building talented teams, P&L management, strategic planning and brand positioning in a dynamic and fast-paced environment.

People Planning, Talent Management Development :

GM recruits, interviews develops, trains, and retains qualified management personnel.

• Ensures certified Shift Management Coverage during all hours of operation.
• Provides systems and tool
• Maybe involved in management certification process
• Reviews history and projects needs
• Drives and monitors pre & post training activities to ensure that training has

changing behaviors in the restaurants.

Monitors, identifies assesses restaurant training needs in order to coach restaurant

managers, Bar mangers, all employees and Kitchen personal, to create and implement

organization and training plans meeting Bar Louie requirements.

Monitors crew & management turnover and forecasts staffing needs against sales,

turnover and growth and submits weekly reports.

Ensures that all HR related polices are followed, tracks and takes necessary actions

towards employees who do not follow directions.

Guest Satisfaction

Measures and improves guest satisfaction in each restaurant.

Uses Bar Louie Consumer Care and internal customer complaint systems, tools to track,

and identify trends per restaurant.

• Use trend information to identify problems and create action plans.
• Ensures that customer complaints are resolved in with 24 hours of receipt.
• Solicits feedback from guests during every restaurant visit and correlates with trend

information.

Creates sets up a Google, Yelp and Backstage BL, Bar Louie specific guest satisfaction

tracking tools and sends reports on a weekly basis.

Operations Excellence / QSC

GM ensures Bar Louie operational standards are followed.

• Develops and executes a plan for timely completion of self-assessments.
• Uses operational assessments to identify root causes and create action plans for

improvement.

A restaurant averages 80% or better on operational assessments conducted by a corporate

Bar Louie representative.

Uses systems identified, line bar scheduling, guest counts, throwaways and timers for

long-term results.

Market Share

GM implements plans that measure and build sales and transactions.

• Ensures Restaurant Mangers execute the current company plan-o-grams and programs.
• Explores local restaurant marketing opportunities by traveling trade areas to evaluate

current situation and environments, then uses that knowledge to create plans to build the

business. Examples catering to local offices, Hotels ect.

Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e.,

merchandising, suggestive selling, courtesy sampling.

Franchisee Involvement

GM’s primary responsibility is to operate great restaurants through daily involvement.

• Involvement with franchisee, other GM’s and meetings (where appropriate).
• Executes appropriate sections of the organization’s Business Growth Plan (as directed by

the franchisee).

• Assists franchisee in addressing notices to cure (where appropriate).
• Plans execution of new product initiatives and marketing programs.
• Financial

GM demonstrates the ability to manage the finances for their restaurants as directed by their franchisee.

Actions against franchisee specific cost category targets to ensure profitability. Create

and track a weekly P&L to submit to franchisees.

• Uses Market Share steps to build sales and increase profitability.
• Capital Investment

GM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.

• Ensures that contracted services are delivered.
• Creates plans to address preventative maintenance issues.
• Works with franchisee on remodels and refurbishment plans to assure enabling Service

The Bar Louie Way criteria.

Follow-up on individual restaurants to see that preventative maintenance plans are

followed.

Development of New Restaurants

GM keeps franchisee informed of new competition of similar and other competing restaurants opening soon or possible sites GM feels are opportunities for a new Bar Louie restaurant.

• Work with Architects
• Work with construction managers
• Work with operations team
• Work with other GM’s

You will enjoy this role if you are :

• Energetic Making sure the team is happy and fully functional with the proper processes in place. If our team is happy, then our guests will be happy.
• A coach and talent scout Developing our team members is a must for Bar Louie to be successful. This role will need to understand each role in the bar to select talent for that position, develop people in their current roles and for future roles, and to understand when a team member is not able to perform the role.
• A Champion for change We are growing and stepping up our game. As an operations leader, we need our team in the bar, coaching the team members and demonstrating excellence.
• Analytical You drive to understand what the numbers are saying, what drives the numbers, and understands how to the make the necessary change happen.
• Tough minded When necessary, you can make the difficult decisions and hold others accountable.

Here is what you will do :

• Executes Operations Standards consistently
• Develops and executes budgets and forecasting
• Ensures all Employee Handbook standards and expectations are met within the unit
• Role models and demonstrates dedication to Louie is, I am Louie, Louie’s House Rules

and Louie’s Management philosophies.

100% responsibility of coaching all Managers and Team Members in all departments

following job descriptions, processes, policies and procedures.

• Assumes 100% responsibility for the quality of the Guest experience.
• Accountable for ensuring all activities are aligned with Sales, Guest satisfaction and

budget.

• Validates all Management training.
• 100% responsibility for monitoring weekly / period / annual goals for management and

assuring their completion.

• 100% commitment to follow all internal monetary control measures.
• 100% commitment to follow all internal product control measures, including : food and

liquor inventories, purchases and loss prevention measures.

Demonstrates 100% commitment to management, Team Member continued training and

development, to maintain bench strength and engagement.

Demonstrates 100 % commitment to the cleanliness, sanitation and organization of all

locations.

Assumes all purchasing is done for the best quality products per spec at the best price

possible.

• Required Experience / Education / Training
• 3-5 years of General Management Experience
• Management Experience must be in a high-volume full-service restaurant or bar
• Computer knowledge (Excel, Windows, POS, etc)
• Results driven, trustworthy and team oriented
• Infectious personality with the ability to engage and develop team members
• Must be passionate about the hospitality industry and focused on creating amazing guest

experiences

Here at Bar Louie, at corporate and in each location, our culture thrives because each

team member is committed to being :

• Service Minded
• Respectful
• Results Driven
• Smart
• Trustworthy
• A Coach
• Innovative
• Team Oriented
• Fully Engaged
• Bar Louie is A LOCAL BAR with stunning, handcrafted drinks a dynamic beer selection and American food that stands out in a unique, comfortable urban atmosphere;

where above all people have a great time with old friends while making new ones.

OUR MOTTO : Eat. Drink. Be Happy.

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