Policy Escalation Specialist, Trust and Safety, YouTube
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Minimum Qualifications :
- Bachelor's degree or equivalent practical experience in escalations or crisis management.
- 2 years of experience in applying policy to online content, while making judgment calls regarding appropriate and violative content.
- Experience working in an operations-oriented organization.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred Qualifications :
- Experience with spreadsheets, databases, SQL, and data analysis.
- Experience in content policy, anti-abuse and reviewing online content.
- Experience working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About The Job :
Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves.
The Rapid Response team oversees and manages escalations across all YouTube product areas. As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we address escalations holistically.
You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as our executive team.
In this role, you will develop preventative solutions to address future escalations, and help assess risk to the YouTube platform.
You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
You'll need to be available for on-call work at weekends and holiday hours on a rotational basis.
Responsibilities :
- Own and manage policy escalations, driving consensus across all stakeholders.
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
- Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortem and implementations of preventative solutions, including working with Engineering on tools.
- Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems.
Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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