Description and Requirements
Motorola is looking for a self-motivated Quality Engineer responsible for applying Motorola quality standards at a 3PL role will include IQC (Incoming quality control) of Cellular devices from factory and packaging material form 3PL supplier.
Review and validate failures from 3PL process through failure replication and / or confirmed measurement based on Motorola quality standard.
Role will include reviewing IQC data and reports from Carrier to provide 8D issue resolutions from 3PL vendor and / or Factory.
Responsibilities :
- Customer Quality Management that drives overall product quality and performance that allows Motorola Mobility to achieve best in class Consumer Experiences.
- Apply Cellular Device Quality Management Standards to confirm failures on cellular devices received at 3PL supplier including Cosmetic, Testing, Triaging and Failure Replication.
- Manage Carrier Quality escalations on shipped cellular devices to determine corrective actions from 3PL vendor and / or Manufacturing Factory using 8D process in a data-based driven system.
- Assesses Customer impact from product quality issues, communicate globally, and drive supporting teams for 8D issue resolution.
- Lead / Participate in multi-team meetings on quality issues discovered on shipping products (Oversees Factories, Local Internal Team and / or Carriers).
- Based on 3PL vendor findings, assess product performance using statistical analysis and data-based decision-making. Generate potential new testing / sampling plans to determine new failure mechanisms at 3PL vendor.
- Collaborate on-site with 3PL vendor to ensure Motorola Quality Policy and Objectives are disclosed and followed to meet expectations of our Carriers.
- Evaluate initial feedback from Carrier FAI / IQC findings and provide technical documentation on issue resolution to Carrier.
Basic Qualifications :
- Bachelor’s Degree : Mechanical Engineering or related field of study
- 3+ years of experience with Mobile Devices
- Manufacturing Quality Control
- Six Sigma Training
- 8D Problem Solving
- Fluent English
- Microsoft Office Skills
Preferred Qualifications :
- Cross-Team Collaboration
- Technical Analysis skills
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