Job Title : Customer Support Associate
Job Description
The Customer Support Associate / Technical Support role is responsible for providing technical assistance with software and equipment, resolving customer / client issues via phone or electronically (email).
You must have the ability to escalate complex problems to higher roles and perform customer resolution efficiently and effectively.
The average amount of time on the phone will range from 1-2.5 hours, with the remainder spent emailing and writing reports from each customer situation.
Hard Skills
Technical support experience (1-2+ years needed)
Job Type
This is a Contract-to-Hire position with a duration of 90 Day(s).
Work Site
This is a fully on-site position in Phoenix, Arizona off the I-17 & Bell
Work Environment
SHIFT : 8 : 00 am - 5 : 00 pm, M-F, with occasional OT during the week. Family-built company with a small, family-oriented culture.
Ability to listen to headphones while working once training is completed per specific build.
About Aerotek :
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests.
Since 1983, we have provided a variety of career opportunities across North American industry from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges.
Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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