Job Description
Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications.
Maintain stock / supplies and cleanliness of outlet and equipment.
- Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
- Maintain knowledge of the particular characteristics and description of every wine / champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table / seat / station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
- Greet guests and take their orders (food and beverage), utilizing suggestive / up-selling techniques.
- Input orders into system and ensure transmission of food orders is verified by Kitchen.
- Legibly document orders when system is down and distribute food orders to Kitchen.
- Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them.
- Prepare all drink orders for guests according to outlet recipes.
- Serve drinks to guests.
- Retrieve food orders from Kitchen and serve to guests.
- Open and serve wine / champagne bottles.
Qualifications
- High school graduate or equivalent vocational training certificate.
- Minimum of 18 years of age to serve alcoholic beverages.
- 1-year experience as a Bartender or Barback.
- Fluency in English, both verbal and non-verbal.
- Provide legible communication.
- Certification of previous training in liquor, wine and food service.
- Certification in an alcohol awareness program.
- Food handling certificate.
- Certification in CPR.
- Knowledge of various drink recipes and beverage service standards.
- Ability to input and access information in the property management system / computers / point of sales system.
- Compute basic arithmetic.
Additional Information
What’s in it for you :
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
4 days ago