Overview :
Thompson & Thompson Service Group is looking for Remote Customer Service Representatives!
About the position :
As a customer service representative, you will be responsible for quickly answering inbound calls from existing and potentially new customers.
You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business through high quality interactions.
You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns.
You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.
In addition to inbound calls, you will also be responsible for making outbound calls to existing customers. These interactions will ensure our customers are well informed of opportunities going on within the company such as : upcoming appointments and deals, as well as setting up new appointments for customers with membership plans, etc.
Our team will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for customer service metrics such as quality interactions, booking appointments, and setting up new membership plans.
Your team leader will provide coaching and training to ensure you have all the tools you need to be a top-notch teammate!
What will your job look like?
Take inbound calls from new and existing customers to answer questions and resolve issues.
Make outbound calls as needed to ensure the technician’s schedules are full.
Book appointments for the right tech at the right time for the customer and the company, overcoming objections as needed.
Provide a great phone experience during customer interactions
Resolve and de-escalate customer concerns
Educate customers on the value of membership plans and assist them in signing up
Achievement of monthly customer service key performance indicators.
What do you need?
2 years of customer service experience, call center experience preferred
Strong communication skills, both written and verbal
Demonstrated de-escalation, overcoming objections, and multitasking skills
Ability to work well individually and in group settings
Thompson & Thompson Service Group may conduct a preemployment background check and drug test, subject to applicable law.
What we OFFER you!
Weekly pay, PLUS weekly bonus payouts for hitting key performance goals
Equipment provided (if you do not have it), including a laptop, monitor and a headset
Paid training
Robust benefits package health, dental, vision insurance, 401k match, IRA, and more (IF full-time)
Paid Holidays + PTO accrual from day one!
Parental Leave
Paid Training
Employee Referral Bonus
Career growth opportunities
Responsibilities : What you will do :
What you will do :
Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service
What you bring :
Previous customer service experience
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
Clear background check and drug screen
Qualifications : Who WE Are :
Who WE Are :
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.
With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Customer Service Representative (Nights)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Savannah Customer Service Representative (Part-Time)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Customer Service Representative / Data Entry
Job description Are you a detail-oriented multi-tasker? Are you able to anticipate the needs of others before they themselves know they have a need? Are you a whiz with Google Sheets and Docs? We have a job for you.Moore Advanced, a national staffing agency, is looking for an Admin Assistant in Sava...
Customer Service Representative
As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Resol...
Customer Service And Sales Support Representative
No Cold Calling - No Door Knocking - Heck No leaving your house.Training at your finger tips, industry leading carrier partners, best way to build a business, turn key opportunity, contracts that are advantageous to YOU, start up cost reimbursment incentive, and so much more.Are you tired of working...
Healthcare Customer Service Representative
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...