Sr Technical Support Specialist/ Systems Administrator

We will do this together with customers, partners and colleagues. We will fight for others, not against : We will stand up for and champion everyone’s access to opportunities.

The status quo is not good enough we believe every individual and every community deserves access to financial opportunities.

We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now

Get to Know the Opportunity :

As a Systems Administrator, the role is whole encompassing which revolves around systems functionality, systems implementation, systems integration, domain connectivity, system improvement, maintain IT security, and keeping systems up and running with minimal downtime.

The Contributions You’ll Make :

This position is designated 1 / 2 Help Desk and 1 / 2 LAN Administrative Support.

• Competent in Microsoft various server services eg. Active Directory, DNS, DHCP, GPOs
• Active Directory Roles, Print server etc.
• Competent in all Microsoft Window OS, eg. Microsoft Win 10 Win Server 2019 and Microsoft Hyper-V, WDS imaging.
• Good understanding of Vmware 6.5 / 7.0.
• Competent in Microsoft Office 365 / Azure.
• Administering security tools, e.g. Putty, FTP, Antivirus. Robocopy etc etc.
• Deploying patches, system related software, updates to server, PC's and other network devices using in house ManageEngine, Desktop Central applications.
• Ability to manage workflow, and follow up on all helpdesk related issues thru our ticketing system.
• Ability to ensure system hardware and software compatibility, to have it perform according to Image and systems specification.
• Ability to work and verbally communicate with people.
• Competent with at least one of the various types of enterprise antivirus solution.
• Competent with at least one of the various types of enterprise backup solutions, restore from backup which includes shadow copy.
• Troubleshoot / resolve system issues including but not limited to network and application configuration, infrastructure, or database issues, interface issues, and batch program issues.
• Implement Systems related work following complete life cycle-communicating with Teams and vendors.
• Recommend, evaluate, and troubleshoot hardware, software and license related issues.
• Monitor System and, evaluate current systems for performance and latency concerns.
• Troubleshoot system, which includes server, applications, PC's and other network related equipment.
• Document processes, application instructions and other IT related topics.
• Scripting in order to automate task.
• Manage access to network resources and services.

Minimum Knowledge & Experience :

• Windows 2019 server administration including Active Directory, DNS, DHCP, GPO and PowerShell
• Microsoft Azure and Office 365
• Manage Engine Desktop Central and Service Desk
• Synology NAS
• Cisco switches, Ivanti Pulse Secure and ForcePoint Next Gen Firewall,

Preferred Knowledge & Experience :

• Linux OS is a plus.
• SolarWinds ARM, Orion and Network Performance Monitor is a plus

LI-KS2

Compensation Pay Disclosure :

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.

e., annual cash incentives, sales incentives, and / or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$90,280 - $112,850 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally.

Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind : To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250 / year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture :

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Reasonable Accommodations