Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications / Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma / GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Holiday Lead Elf Assistant (Asst. Location Manager)- Depford Mall
Previous retail/assistant manager and photography experience preferred. Our Lead Elf Assistant Will Also. Assist Lead Elf (Local Manager) with preparations for the opening day including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper openin...
Assistant Store Manager - Soma
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources func...
Assistant Manager
As an Assistant Manager, you will lead by example in your restaurant, coaching and developing team members so you and your store are successful. ...
Assistant Seafood Manager
The Assistant Seafood Manager works closely with the Seafood Manager in ensuring that all available product is out for sale, is maintained with the strictest freshness policies in accordance with Company direction and HACCP Guidelines and developing relationships with customers that drive sales goal...
Assistant Manager
The Assistant Manager role is a crucial stepin your career development toward the General Manager role. Working directly with the General Manager,. ...
Senior Assistant Store Manager
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in a...
Assistant Store Manager
As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inven...
Assistant Manager
The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. Assist the Assistant General Manager & General Manager as directed. The Assistant Manager directs employees and ensures that work is bein...
Assistant Store Manager -Springfield
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of ...
Prepared Foods Associate Team Leader (Culinary & Deli Assistant Department Manager)
Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned.Leads and develops Team Members.All Whole Foods Market Retail jobs require ensuring a positive company image by pr...