Job Summary : Who are we?
Who are we?
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders : Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management.
Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries.
Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. .
HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.
House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.
At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role :
- To support the production manager by providing agreed hospitality and superior customer service to visiting artists / performers / clients and crews.
- Confidentiality is very important
Essential Functions :
- Anticipate and respond to guest needs
- Respond to guest concerns / complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
- Organize and prioritize service per appropriate service sequence
- Take menu, beverage and bar orders from artists and communicate orders to kitchen and / or bar through micros terminal
- Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
- Deliver food and beverages to artist
- Performopening / running / closingduties according to HOB policy
- Maintain line of sight / atmosphere control by circulating through work area throughout shift
- Have the ability to memorize menus and daily specials
- Remove dirty plates, glasses, etc., from green rooms once artist has finished
- Clean spills on tables or around work area
- Maintain HOB safety and sanitation standards
- Have knowledge of all music, promotional or special events in the house
- Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.
- Communicate any last minute menu changes or dietary restrictions to the kitchen staff for execution.
- Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.
- Ensure all traces of previous occupants are removed and room is clean.
Job Requirements :
- 2-5 years high volume experience in restaurant operations
- Skill in guest relations
- Wine & Liquor knowledge
- High School Diploma
- Transportation in order to retrieve anything the artist may require that we do not carry on site.
- Point of Sales knowledge, preferably MICROS
- Responsible Alcohol Awareness Training Certification or Equivalent
Physical Demands / Working Environment :
- Working environment is fast-paced
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 25 lbs using proper lifting techniques
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
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