Guest Service Representative

Company Introduction

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands.

Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations.

We also have a handful of other retail entities in the markets where the fit is right : Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

Overview

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.

e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals / corrections, and other unique transactions (i.

e. returns, coupon refunds, exchanges, etc.).

A day in the life of the Guest Service Representative may include any combination of the below duties :

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to : cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and / or inform store management of problem areas, including : pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his / her absence.

Requirements

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities.

We are an EEO / AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

What's In It For Me

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

We're proud to offer a variety of benefits to both our full-time and part-time employees including :

• A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you'll receive a discount there too!
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO / Vacation)
• Paid Floating Holidays & 1 - time for hours worked on a company-recognized Holiday!
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays
• Paid Military Leave
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation / issue, per year.
• Tools, resources and opportunities for Career Growth & Development
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit!
• Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for : Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

As a member of our team, you can also expect :

• Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
• Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.

We even have an app for that!

Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist.

Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy.

In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company.

We invite you to join us in carrying out our vision to "Be Remarkable!" Apply today!

Please note : Not all benefit offerings may be available to Sullivan's Foods employee upon hire. We are working closely with Sullivan's Foods to expand their benefit offerings to their team members throughout 2024.

If you have a question about a particular benefit, we invite you to discuss further during your interview.

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