Billing Customer Service Representative
LHH Recruiting is assisting our client in Albuquerque, NM in hiring a Billing Customer Service Representative on a contract to hire basis.
They are seeking a dedicated and experienced Billing Customer Service Representative to join their team. If you have a passion for helping others and a strong background in customer service and billing, we want to hear from you!
Essential Functions :
- Deliver exceptional customer service by researching, resolving, and responding to operational and billing inquiries from producers, policyholders, and other departments.
- Utilize innovative technology to engage with customers and manage essential policy and billing account maintenance.
- Continuously seek knowledge from internal support departments to improve service for external customers and address issues promptly.
- Work collaboratively with agents, policyholders, and supporting departments to understand and meet customer needs, ensuring accurate policy and billing records.
- Advocate for customer experience improvements by suggesting workflow, process, and interaction enhancements to leadership.
- Maintain positive and professional client relationships, effectively handling concerns such as policy service inquiries, past due balance collections, account preparations for collections, and deductible disputes.
- Perform accurate account reconciliations to provide essential information to internal and external stakeholders.
- Identify and resolve systematic errors in the disbursement of audited premium and billing distributions.
- Contribute actively to fostering a strong, values-based culture within the department and the organization as a whole.
Qualifications :
- Minimum of 3 years of experience in a customer service or billing role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using technology and software related to billing and customer service.
- Ability to manage multiple tasks and prioritize effectively.
- A commitment to maintaining a high level of professionalism and confidentiality.
Pay Details : $ to $ per hour
Search managed by : Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Customer Service Representative
Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Manage the service requests of customers through different access channels. Responsibilities: Responsible for validating customer entitlement, a...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Ft Customer Service Representative - Work From Home
Health, Dental & Vision / Retirement Plan / PTO - As a Customer Service Rep you'll: Use excellent communication and multitasking skills to respond to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication; Provide custom...
Customer Service Representative - Work From Home
Medical, vision, & dental / 401k match / PTO - As a Customer Service Rep you'll: Answer incoming phone calls from agents and customers, assisting with a variety of inquiries; Service customer requests with a sense of urgency and accuracy; Document detailed and concise notes on all interactions. ...
Customer Service Representative
Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. Provide information to customers on products and services. Ensure customer satisfaction and provide professional customer support. Experience in customer service or retail preferred. ...
Bilingual Customer Service Representative - FULL TIME POSITIONS
The Bilingual Customer Service Representative will report to the Key Account Manager. The role involves all aspects of customer service, sales management, and coordination with other departments. We have a fast-paced work environment filled with motivated and talented individuals that work together ...
License Insurance Customer Service Representative
Provide exceptional customer service and support. You will be responsible for managing customer relationships. Your ability to build rapport will be necessary as you work closely with your customers to understand their business and personal needs to offer valuable options. You will also be responsib...
Customer Service Representative
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...