A company is looking for a Program Manager - Digital Customer Success to enhance customer experience and value realization through digital strategies.
Key ResponsibilitiesDrive customer onboarding, adoption, retention, and success through digital programsInnovate and manage outreach campaigns based on data signals and customer segmentationIdentify opportunities for increased customer engagement and feature adoptionRequired Qualifications3-4 years of relevant experience in customer success, account management, or project management, preferably in a SaaS environmentUnderstanding of Search and AI technologies in enterprise settingsExperience in scaling outreach campaigns from small to large cohortsProven ability to manage customer engagements to completion and satisfactionFamiliarity with Algolia, Gainsight, and ThoughtSpot is a benefit
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