Position Summary : This person will be responsible for the implementation and programming of commercial intrusion, access control, fire and video systems.
This individual will be a part of the Technical Services Group, which is responsible for providing technical support and final commissioning of client systems.
Position Responsibilities :
- Provide technical support for commercial intrusion, access control, fire and video systems
- Install, configure, program and perform final commissioning of systems
- Provide end-user training
- Work collaboratively with installation, project management, engineering and other departments
- Provide assistance to other technical support specialists in the work group
- Interact professionally with customers while performing duties
- Troubleshoot problems remotely or at the customer site as required
- Complete service reports and other documentation as required
- Achieve above average results for customer satisfaction
Essential Skills & Experience :
- Minimum 3-5 years electronic security system or Information Technology experience
- Degree in Electronics, Information Technology, or equivalent experience
- Excellent communication and interpersonal skills
- Strong computer skills, software aptitude and electronics background
- Must be highly organized Demonstrated success managing multiple tasks
- Technical licenses and certifications a plus
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