Role Description
The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.
Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.
Check out this for a sneak peek into the life of an Oak Street Practice Manager!
Core Responsibilities
Staff Management and Development
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times
Clinic Operations
Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed.
Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team;
serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.
Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
Leadership and Community Engagement
Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
Other duties as assigned
This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.
What we're looking for
We're looking for motivated, experienced leaders with :
Required
2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Someone who embodies being 'Oaky'
Strongly Preferred
Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Preferred
Experience with Google Suite
Other Skills
A passion for mentorship and team development
Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
A flexible and positive attitude, including being comfortable with ambiguity
A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
Impeccable judgment and maturity
A supportive attitude toward our patient population of older adults
Able to handle confidential information with discretion
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