Cadence Solutions is seeking an IT Support Specialist to join our IT team. As a Support Specialist, you will work to support our employee’s technical needs and deliver a friendly and efficient support experience.
Come join us at Cadence, where we are passionate about transforming healthcare at scale.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
WHAT YOU’LL DO :
- Be an IT ambassador and provide a best-in-class support experience.
- Respond to user requests for technical assistance.
- Be an evangelist for our productivity, communication, and collaboration tools and provide employees with training and tips that will maximize their use of them.
- Onboard new hires and ensure they receive their equipment, configure their laptop through zero-touch, activate their accounts, and are oriented with our systems and tools.
- Manage oversight of our support queue and ensure issues raised are responded to within optimal times.
- Inspect, analyze, and debug technical issues.
- Create and update workflow and process documentation, playbooks, and help content.
WHAT YOU’LL NEED :
- 2+ years experience in an IT support or similar role.
- Ability to thrive in a fast-paced environment.
- Love of owning problems end-to-end.
- You are customer-service driven and excel at providing the best possible user support experience.
- Extensive experience supporting MacOS, iOS, and using tools like JAMF, Kandji, and / or Mosyle.
- Administrative experience and proficiency using major SaaS productivity and collaboration applications like Google Workspace, Slack, Zoom, and Notion.
- Proficient in identity management with experience in Okta or similar.
- Thorough understanding of network protocols and services : TCP, UDP, TCP / IP, DNS.
WHAT YOU’LL GET :
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Competitive compensation
- Full-time fixed-term benefits, including : Medical, dental, and vision insurance,OneMedical (in-person primary care), TelaDoc (virtual primary care),TalkSpace (online mental health services) memberships
- Discounted ClassPass memberships
- Accrued PTO, paid holidays, and paid sick time
- Remote equipment setup
- Expected compensation range : $50-$60 per hour
- Location : Remote
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