Job Details
Description
Culligan of Central Ohio in Canal Winchester is currently seeking a Customer Service Representative to join our office support team.
We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.
This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.
The right person will have scheduling / dispatching experience, will be successful in handling customer issues, and have experience communicating with field staff in a service-oriented industry.
If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!
WHY SHOULD YOU WORK FOR CULLIGAN?
- Great full time, Monday-Friday 8am to 5pm work schedule
- Competitive hourly rate starting between $17.20-$18.50 / hr. with bonus
- Paid time off
- Full benefits package including 401k with company match
- Career advancement opportunities
- Stable and growing, family-oriented company
- We like to promote from within!
- Use of free Culligan equipment in your home!
Responsibilities
- Schedule service calls, dispatch service technicians to customer locations
- Communicating effectively between sales and service departments
- Answer incoming calls from our very important customers
- Resolve any product or service-related issues; follow up to ensure complete customer satisfaction
- Close out billing and work orders; prepare paperwork for next business day
- Take payments and maintain customer records by updating account information
- Scheduling new customer initial inspections
- Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
- Troubleshooting over the phone and email minor technical issues related to water treatment equipment and reporting resolutions back to management.
Qualifications
- Customer service and multi-line telephone experience required
- Scheduling and Coordinating service and sales -Routing / Dispatch experience highly desired
- Must be proficient in Microsoft Office
- Account collections experience preferred
- Ability to prioritize tasks in a fast-paced fun environment
- Strong work ethic (honesty and integrity are key for this position and to our organization)
- Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
- Exceptional problem-solving skills
- Ability to work independently
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